Shawn Knighten
Toledo,OH
Summary
Member Experience Specialist who inspires a compassionate and empathetic environment while completing set corporate objectives. Assisting people has been a personal passion that has existed for me for many years and I am seeking a new career opportunity that will aid in removing a barrier to treatment for the recovery community as well as reducing any negative stigma associated.
Overview
4
4
years of professional experience
Work History
Community Outreach Specialist
Workit Health
11.2024 - Current
- Expands access to grant-covered treatment for eligible members experiencing financial hardship or loss of insurance coverage, supporting uninterrupted care
- Provides care coordination for 115 grant-covered members, promoting sustained engagement in treatment and supportive services
- Guides members through insurance screening and enrollment assistance, promoting seamless transitions and ongoing participation in care
- Implements workflows to review grant eligibility and improve retention, enhancing operational efficiency
- Coordinates community outreach initiatives, including digital and mobile advertising, to increase program visibility and engagement
- Develops and manages partnerships with community-based organizations to strengthen referral pathways and access to medication-assisted treatment
- Researches community needs and participates in grant proposal development, identifying opportunities to expand program capacity and access
Member Experience Specialist
Workit Health
01.2022 - Current
- Provides thorough member support from enrollment through ongoing recovery, delivering seamless guidance and clear communication
- Serves as a knowledgeable resource for members and staff, with in-depth knowledge of the Workit Health program and app
- Informs prospective members about the benefits of Workit Health, facilitating their enrollment with clarity, honesty, and real-time expectations
- Assists existing members in navigating the Workit Health program, troubleshooting barriers, and identifying opportunities to enhance engagement
- Tracks and meets goals for member engagement and satisfaction while supporting meaningful member connections
Timeline
Community Outreach Specialist
Workit Health
11.2024 - Current
Member Experience Specialist
Workit Health
01.2022 - Current