GINGER HOWARD
Las Vegas,NV
Summary
Dynamic and collaborative professional with a proven ability to connect with diverse communities, facilitating impactful interactions that drive engagement. Demonstrates patience and empathy in effectively addressing community needs through persuasive communication and strategic outreach initiatives. A strong track record of fostering positive relationships and partnerships enhances community participation and collaboration. Adaptability, creativity, and a results-oriented mindset support a steadfast commitment to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
Community Outreach Specialist
The Animal Foundation
03.2024 - Current
- Resolved complex customer inquiries in a timely manner while maintaining high level of professionalism.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Built strong relationships with customers through active listening and effective communication.
- Drafted professional emails in response to customer requests within agreed timeframes.
- Demonstrated ability to handle difficult customer inquiries with empathy, tact and diplomacy.
Animal Welfare Associate
The Animal Foundation
03.2023 - 03.2024
- Maintained cleanliness and order in the animal enclosures to ensure their health and safety.
- Washed, cleaned and disinfected kennels, cages, and holding areas to prevent spread of disease.
- Ensured all animals were handled humanely while observing proper safety protocols.
- Utilized knowledge of animal behaviors to assess potential risks associated with handling them.
- Maintained inventory of supplies needed for the animals' care needs.
Small Business Owner
Myself
08.2021 - 03.2023
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Customer Service Cashier
Cash 4 Chaos
06.2021 - 08.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
General Laborer
Halloween Town Pumpkin Patch
10.2020 - 11.2020
- Loaded, unloaded and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
Education
High School Diploma -
Desert Oasis High School
NV05.2022
Skills
- Proficient in digital editing tools
- Development of custom graphic art
- Experienced with productivity software
- Innovative problem-solving
- Office Supplies and Inventory
- Customer Assistance
- Nonprofit experience
- Data tracking
- Teamwork and collaboration
- Multitasking Abilities
Timeline
Community Outreach Specialist
The Animal Foundation
03.2024 - Current
Animal Welfare Associate
The Animal Foundation
03.2023 - 03.2024
Small Business Owner
Myself
08.2021 - 03.2023
Customer Service Cashier
Cash 4 Chaos
06.2021 - 08.2021
General Laborer
Halloween Town Pumpkin Patch
10.2020 - 11.2020
High School Diploma -
Desert Oasis High School