Rene Castillo
Chicago,IL
Summary
Dedicated Community Outreach specialist with advanced understanding of marketing, organizational and service principles. Excellent communication and planning abilities. Pursuing new professional challenge with room for advancement. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
7
7
years of professional experience
Work History
Community Outreach Specialist
Pillars Community Health
07.2023 - Current
- Connected individuals with available and relevant resources.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Acted as main point of contact between management, clinical staffs and external community.
- Helped clients navigate social services system and access needed resources.
- Created and implemented community-based programs to improve education or fill specific needs.
- Tracked service activities and outcomes against outlined plans and goals.
- Collaborates with other organizations to develop referral sources for our Health Center patients.
• Provides information to patients and their families about the Health Center’s services through various methods of
communication, including, one-on-one patient interactions, phone calls, events, e-mail, etc.
• Researches demographic information on nearby communities, health disparities, service providers, etc. and makes
targeted calls connecting members of the community to the services of Pillars Community Health.
• As a trusted advocate for patients, serves as a link between patient/client and critical care services of the health
center, behavioral health and/or other human services provided through the organization.
• Links patients/clients to other referral partner services as necessary outside of Pillars Community Health.
• Serves as a liaison for patients to critical internal services such as Benefits & Enrollment Specialists and - Approached issues proactively to best meet current and future community needs.
- Developed presentations for public events, community groups and school assemblies.
- Surveyed local program participants to ascertain problematic areas requiring improvement.
CNA Supervisor
Munster Community Hospital
06.2017 - 10.2020
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Ambulance Dispatcher
Superior Air-Ground Ambulance Service Inc.
10.2020 - 10.2021
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Read system maps and caller information, and documented details in system.
Community Outreach Coordinator
Healthlinc
09.2021 - 09.2022
- Developed presentations for public events, community groups and school assemblies.
- Connected individuals with available and relevant resources.
- Acted as main point of contact between management, clinical staffs and external community.
- Wrote content for newsletters, social media pages and informational packets.
- Worked with community organizations and members to expand outreach.
- Attended training programs, modules, workshops and seminars to keep up-to-date on project objectives and new policies or procedures.
- Participated in outreach with special service health care facilities, community-based organizations, advocacy groups, ethnic media and local government leaders.
Paraprofessional Educator
McKinley Elementary School
08.2022 - 06.2023
- Provided support to help students with special needs learn and grow.
- Provided support during classes, group lessons, and classroom activities.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Monitored student classroom and outdoors activities to promote student safety.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Organized and led practice, research and lab assignments.
Education
Bachelor of Science - Public Relations
Purdue University Calumet
Hammond, IN06.2026
High School Diploma -
East Chicago Central High School
East Chicago, IN06.2018
Skills
- Project Management
- Marketing Strategy
- Nonprofit Experience
- Time Management
- Practices cultural humility with a commitment to reducing barriers to healthcare for marginalized and/or low-income individuals
- Compassionate, empathetic, and respectful
- Passion for public health outreach and serving the low-income population
- Ability to lead small groups and facilitate group conversations communicating clearly and effectively
- Ability to interact with all levels of the community and professionally represent the organization publicly
- Demonstrates integrity and self-confidence Is resourceful and assertive
- Computer proficiency in electronic health records preferred; internet and e-mail, Microsoft Office software and/or Google Docs required
- Highly organized with ability to multi-task and willingness to learn new tasks
- Excellent oral and written communication and interpersonal skills
- Ability to track and input data
- Ability to work within a team environment
- Uses logic and reasoning in decision making process
- Critical and analytical thinker with ability comprehend and retain information for on-the-spot use
- Flexible to work evenings and Saturdays on a shared schedule if/when needed
- Public Speaking
Languages
Spanish
Native or Bilingual
Timeline
Community Outreach Specialist
Pillars Community Health
07.2023 - Current
Paraprofessional Educator
McKinley Elementary School
08.2022 - 06.2023
Community Outreach Coordinator
Healthlinc
09.2021 - 09.2022
Ambulance Dispatcher
Superior Air-Ground Ambulance Service Inc.
10.2020 - 10.2021
CNA Supervisor
Munster Community Hospital
06.2017 - 10.2020
Bachelor of Science - Public Relations
Purdue University Calumet
High School Diploma -
East Chicago Central High School
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