Candice Nelson
Layton
Summary
Dynamic professional with expertise in customer service and operational efficiency. Proven track record of enhancing client satisfaction and fostering strong relationships. Demonstrated ability to streamline processes and improve service delivery.
Overview
2027
2027
years of professional experience
Work History
Assistant Branch Manager
Zions First National Bank
Farmington
2019 - Current
- Assisted in managing daily branch operations and staff scheduling.
- Coordinated customer service initiatives to improve client satisfaction scores.
- Trained new employees on bank policies and procedures effectively.
- Resolved customer inquiries and issues promptly to maintain service quality.
- Conducted audits of branch activities to ensure accuracy and efficiency.
- Supported sales efforts by promoting banking products to customers.
- Implemented process improvements that streamlined branch operations and increased efficiency.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Supervised branch team, providing management with performance assessment suggestions.
- Provided training to new employees on company policies and procedures.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Managed daily cash flow activities including counting cash drawers at opening and closing times.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Trained and mentored highly effective teams to meet corporate service standards.
- Provided bank leadership in the absence of branch manager.
- Conducted performance reviews and provided coaching to support employee development and align with branch goals.
Lead Bank Teller
KeyBank
Salt Lake City
2015 - 2019
- Supervised daily operations of teller line for efficient service delivery.
- Trained and mentored new tellers on procedures and customer service standards.
- Handled complex customer transactions and resolved issues effectively.
- Managed cash drawer and ensured accurate balance at shift end.
- Educated customers on bank products, improving their understanding of financial solutions.
- Ensured compliance with bank policies and regulations during all transactions.
- Answered phone calls from customers seeking assistance with their accounts or services provided by the bank.
- Trained tellers on procedures and customer service standards, ensuring consistent service delivery.
- Facilitated cross-selling of products like savings accounts and credit cards, increasing customer engagement.
- Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
- Resolved customer issues or referred them to the appropriate department for resolution.
- Balanced cash drawers daily and maintained accurate records of transactions.
- Developed relationships with customers by providing exceptional service in a friendly manner.
- Balanced bank's vault of daily cash for withdrawals and deposits.
Assistant Store Manager
Godiva Chocolates
Salt Lake City
2013 - 2015
- Coordinated daily store operations and team activities to enhance overall efficiency.
- Trained new staff on customer service and product knowledge.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling and resolved discrepancies to maintain financial accuracy.
- Evaluated sales activities to ensure customers received high-quality service and products.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
General Manager
Media Play/FYE
Riverdale
1999 - 2013
- Led daily operations to ensure smooth store functionality and customer satisfaction.
- Managed inventory levels and coordinated product ordering and replenishment.
- Developed staff schedules to optimize team performance and coverage.
- Oversaw employee training programs to enhance customer service skills.
- Implemented promotional strategies that successfully increased store traffic and enhanced sales engagement.
- Analyzed sales data to identify trends, adjusting merchandising strategies to align with customer preferences.
- Managed daily business operations, ensuring effective budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Educated staff on operational duties and adherence to company policies.
- Created schedules and monitored payroll to remain within budget.
- Delegated work to staff, setting priorities and goals.
Guest Service Manager
Hastings Entertainment Inc
Layton
1994 - 1999
- Resolved guest complaints through effective communication and problem-solving, improving overall guest relations.
- Managed daily guest interactions, fostering positive experiences and enhancing satisfaction.
- Trained staff on service standards and operational procedures.
- Delegated work to staff, setting priorities and goals.
- Oversaw recruitment and hiring processes, selecting candidates who aligned with service excellence standards.
- Monitored inventory levels of merchandise and supplies for efficient operations.
Education
High School Diploma -
Bonneville High School
Washington Terrace, UT01-1994
Skills
- Cash management
- Operational efficiency
- Compliance adherence
- Employee training and development
- Team leadership
- Relationship building
- Customer service and support
Timeline
Assistant Branch Manager
Zions First National Bank
2019 - Current
Lead Bank Teller
KeyBank
2015 - 2019
Assistant Store Manager
Godiva Chocolates
2013 - 2015
General Manager
Media Play/FYE
1999 - 2013
Guest Service Manager
Hastings Entertainment Inc
1994 - 1999
High School Diploma -
Bonneville High School