Candice Pitre
Miami,FL
Summary
Organized and detail‑oriented professional with 10+ years of client service experience in high‑volume environments. Skilled in managing confidential records, coordinating schedules, and supporting complex administrative processes with accuracy and discretion. Recognized for strong communication, problem‑solving, and ability to thrive under tight deadlines. Eager to contribute these strengths to a legal team, providing reliable support to attorneys and enhancing overall efficiency.
Overview
17
17
years of professional experience
Work History
Veterinary Receptionist
Sabal Chase Animal Clinic
07.2021 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
Customer Service Manager
Etsy
05.2020 - 03.2021
- Surpassed performance goals by approaching all interactions with resourcefulness, organization, and customer-centric solutions
- Answered emails and messages addressing customer inquiries, order details, and product knowledge
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
- Established contact with shipping and product vendors via telephone and email to address customer questions
- Collected customer feedback and implemented process changes to exceed customer satisfaction goals
- Utilized several enterprise design programs to create images for use by customers
Art Consultant
Color Me Mine
02.2017 - 03.2020
- Provided art therapy for children and adults
- Co-facilitated faculty and client events
- Anticipated design issues and proved to be proactive in developing effective solutions
- Created custom drawings and paintings with acrylics on canvas
- Determined specific needs and provided most appropriate level of service
- Consulted with clients to discuss preferences, styles and ideas for art commissions
Office Assistant
Deans Department
01.2011 - 02.2017
- Provided administrative support for university campus' student community
- Performed clerical tasks, not limited to answering and directing calls, scheduling appointments and meetings, and organizing and reviewing files for department use
- Assisted students and guests with guidance around the campus, performed new student orientation tasks, and planned campus social events
- Organized classroom materials to assist professors and TAs in preparation of the day's instruction and activities
Directors Aide
Special Services
01.2010 - 01.2011
- Provided aid for Summer Success Program
- Assisted in Louisiana Alliance for Minority Participation
AmeriCorps Team Member
AmeriCorps
01.2009 - 01.2010
- Tutored special needs 1st graders at Alice Boucher Elementary
- Tutored youth grades 1-5 in after school computer skills classes at Alice Boucher Elementary
- Facilitated service for 5 volunteers at EarthShare
- Helped recycled 11 tons of recyclables at Festival International Lafayette
- Helped aid in Hurricane Ike recovery in Galveston, Texas
- Received UL AmeriCorps Mid-Service Responsibility Award
Education
B.S - Psychology
University of Louisiana At Lafayette
Lafayette, LA05.2011
Skills
- Excellent written and oral communication
- Administrative support
- File/records maintenance
- Complaint resolution
- Inbound and Outbound Calling
- POS systems
- Sales expertise
- Key holder experience
Timeline
Veterinary Receptionist
Sabal Chase Animal Clinic
07.2021 - Current
Customer Service Manager
Etsy
05.2020 - 03.2021
Art Consultant
Color Me Mine
02.2017 - 03.2020
Office Assistant
Deans Department
01.2011 - 02.2017
Directors Aide
Special Services
01.2010 - 01.2011
AmeriCorps Team Member
AmeriCorps
01.2009 - 01.2010
B.S - Psychology
University of Louisiana At Lafayette