Candice Presson
Vicksburg,MS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mental health therapist
Methodist Children’s Home
07.2013 - 03.2019
- Consult with the Director to ensure residents receive appropriate psychological and mental health services. Provide therapy services for residents. Conduct mental status assessments. Represent the program at agency functions, activities, and events. Complete required documentation. Provide crisis management after hours as part of the primary on-call rotation.
Family/Child Protection Specialist 1
Jackson County Child Protection Services
03.2016 - 01.2019
- Arrange services such as housing, daycare, mental and physical health care, and employment for clients. Provides placement and supervision of children requiring foster home placement. Addresses legal issues such as child abuse and neglect, assists with hearings, and provides testimony for custody arrangements. Appears and testifies in youth court, chancery court, and circuit court when subpoenaed to do so. Documents activities and time spent with clients in the case file, case management systems, and/or agency time studies. Interview clients to determine what services are required to meet their needs. Maintains case history records and prepares reports. Keeps records of assigned cases. Participate in case conferences and/or staff meetings. Assists in the investigative process of reports of neglect, abuse, or exploitation of children and/or vulnerable adults.
Member Service Representative
Sagility
01.2021 - 06.2023
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Processed membership applications and renewals, ensuring compliance with company policies.
- Maintained customer records using CRM systems, enhancing data accuracy and accessibility.
- Collaborated with team members to improve service delivery and streamline workflows.
- Handled escalated concerns professionally, demonstrating strong problem-solving skills in high-pressure situations.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Customer Service Representative
Omnicare
03.2019 - 01.2021
- Responded to customer inquiries via phone and email, providing timely solutions.
- Assisted customers with order placement and account management, ensuring satisfaction.
- Handled escalated issues, collaborating with teams to resolve complex problems.
- Documented customer interactions accurately in CRM system for future reference.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Conduent
12.2023 - 10.2025
- Developed and implemented strategies to enhance overall customer experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Master of Philosophy - Community and Human Services
Walden University
01.2025
Master of Social Work - undefined
Walden University
08.2021
Bachelor of Science - Sociology
Alcorn State University
05.2017
Skills
- Microsoft Office
- Child Welfare Services/Case Management
- Medicare and Medicaid applications
- Adherence to high customer service standards
- Knowledge of medical and psychiatric terminology
- Communication
- Social Services
- Group therapy
- Individual therapy
- Assessment
- Customer service
Certification
- CPR/FIRST AID/AED 39FB6B5D
- NATIONAL IDENTIFIER PROVIDER (NPI)/BILLING PURPOSES #1457023160
- Provisionally certified mental health therapist (PCMHT)
Timeline
Customer Service Representative
Conduent
12.2023 - 10.2025
Member Service Representative
Sagility
01.2021 - 06.2023
Customer Service Representative
Omnicare
03.2019 - 01.2021
Family/Child Protection Specialist 1
Jackson County Child Protection Services
03.2016 - 01.2019
Mental health therapist
Methodist Children’s Home
07.2013 - 03.2019
Master of Philosophy - Community and Human Services
Walden University
Master of Social Work - undefined
Walden University
Bachelor of Science - Sociology
Alcorn State University