Candice Roberts
Baton Rouge ,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
18
18
years of professional experience
Work History
House Cleaner
Self Employed Services
Baton Rouge, LA
01.2015 - Current
- Cleaned residential properties efficiently, ensuring high standards of cleanliness and organization.
- Managed time effectively to complete tasks within scheduled hours and meet client expectations.
- Utilized eco-friendly cleaning products, promoting sustainable practices in household maintenance.
- Trained new clients on best practices for home upkeep and maintenance routines.
- Developed customized cleaning plans tailored to individual client needs and preferences.
- Implemented systematic approaches to improve cleaning efficiency and reduce turnaround times.
- Maintained accurate records of services rendered, facilitating transparent communication with clients.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Emptied trashcans and transported waste to collection areas.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Polished fixtures to achieve professional shine and appearance.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Jeweler
Royal Jewelers
Baton Rouge, LA
06.2019 - 03.2025
- Supported inventory management by organizing and maintaining materials and supplies.
- Collaborated with team members to ensure timely completion of projects.
- Developed knowledge of various gemstones and precious metals for informed decision-making.
- Maintained a clean and organized workspace to enhance operational efficiency.
- Gained proficiency in operating jewelry production machinery under supervision.
- Educated customers about proper care for their jewelry items, resulting in increased product longevity.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Resolved customer complaints promptly and professionally, preserving brand reputation and fostering loyalty among clients.
- Managed inventory effectively, maintaining an organized and appealing display of jewelry items.
- Increased sales revenue by providing personalized consultations and recommending suitable products.
- Optimized workflow within the workshop by devising and implementing efficient organizational systems for tools, materials, and workspace.
- Returned older pieces to lustrous shine by cleaning, polishing and electroplating.
- Estimated repair costs based on expected labor and materials requirements.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Ensured optimal craftsmanship by meticulously inspecting finished products for quality and adherence to client specifications.
- Skillfully operated engraving equipment with precision while adhering to strict safety protocols.
- Assisted in the development of marketing materials showcasing the latest jewelry designs, generating interest from potential customers.
- Completed accurate measures of customers to produce well-sized pieces proportional to individual dimensions.
- Completed accurate retail and wholesale valuations of metals, gemstones and completed works.
- Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
- Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
- Conferred with customers about jewelry preferences and sizing requirements to understand needs.
Skincare Consultant
Estee Lauder
Baton Rouge, LA
01.2023 - 11.2023
- Advised clients on skincare regimens tailored to individual skin types and concerns.
- Conducted product demonstrations, highlighting benefits and application techniques for optimal results.
- Maintained up-to-date knowledge of skincare trends, products, and ingredient efficacy.
- Assisted in inventory management, ensuring availability of popular items for customer satisfaction.
- Provided personalized consultations, fostering client relationships and enhancing loyalty to brand offerings.
- Collaborated with team members to achieve sales goals through effective communication and teamwork.
- Participated in training sessions to enhance product knowledge and improve service delivery skills.
- Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Examined merchandise and took inventory to identify items to be reordered and replenished.
- Utilized skin hydrometer to help determine customers' skin conditions.
- Demonstrated product application on clients using testers and samplings.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Set up and designed advertising signs and merchandise displays on shelves, counters, and tables to promote sales and attract customers.
- Developed individualized skincare regimens for clients, resulting in improved skin health and appearance.
- Facilitated seamless appointment scheduling processes to maximize efficiency within the business operations.
- Educated clients on proper skincare techniques, leading to better self-care practices at home.
- Delivered exceptional customer service experiences, fostering long-term relationships with clientele.
- Promoted a variety of high-quality skincare products, driving sales growth within the company.
- Improved overall store atmosphere through engaging product displays and maintaining a clean consultation area.
- Increased client retention through consistent follow-up and communication regarding their skincare needs.
- Worked closely alongside estheticians in offering complementary services such as facials or peels when necessary.
- Exceeded monthly sales goals by effectively upselling additional products during consultations.
- Established trust with clients by maintaining confidentiality regarding personal information and treatment history.
- Assisted manager with daily spa operations.
- Created repeat business by developing long-term relationships with regular customers.
- Discussed procedures and treatment options with clients.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Explained benefits of skin care products to clients.
- Cleansed, exfoliated and moisturized customer skin.
- Educated guests on current promotions, events and services within store or salon.
- Reinforced customer selections by reviewing use and benefits of chosen products.
- Practiced new makeup application techniques and color combinations to promote various makeup brands.
Fragrance Specialist
Jo Malone
Baton Rouge, LA
01.2023 - 11.2023
- Advised customers on fragrance selections, enhancing their shopping experience and building brand loyalty.
- Conducted scent consultations, personalizing recommendations based on individual preferences and occasions.
- Managed inventory levels, ensuring product availability and optimal display presentation to attract customers.
- Executed daily merchandising strategies to maintain a visually appealing environment consistent with brand standards.
- Collaborated with team members to organize promotional events, increasing customer engagement and driving sales growth.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Processed credit and debit card payments to complete purchases.
- Assisted in inventory management, accurately tracking stock levels and placing orders for new products as needed.
- Researched inventory using Type of Software to determine if requested products were available.
- Conducted promotional events to showcase new fragrances, generating excitement among customers and driving sales growth.
- Utilized effective communication skills to convey complex information about scent notes, ingredients, and brand history to customers of varying levels of expertise in the world of perfumery.
- Educated customers on proper fragrance application techniques, enhancing their overall experience with the product.
- Played a vital role in maintaining a clean, inviting store environment by assisting with general housekeeping duties as needed within the fragrance department.
- Participated in ongoing training programs to stay current on industry trends, new products, and best practices in fragrance consultation.
- Served as a key resource for colleagues seeking guidance on fragrances selections or industry knowledge.
- Supported store initiatives by participating in marketing campaigns, special events, and seasonal promotions.
- Contributed to overall store success by maintaining a visually appealing fragrance counter display, ensuring optimal product placement and organization.
- Collaborated with team members to achieve monthly sales goals and exceed customer satisfaction targets.
- Increased customer satisfaction by offering consultative services, helping shoppers find their signature scent or the perfect gift for a loved one.
- Maximized revenue through cross-selling of complementary products such as body lotions or shower gels alongside fragrances purchases.
- Enhanced customer experience by providing personalized fragrance recommendations based on individual preferences and lifestyles.
- Demonstrated adaptability by successfully promoting various fragrance brands and adjusting sales techniques to meet the unique needs of each customer.
- Cultivated positive relationships with vendor representatives, staying informed about upcoming launches and promotional opportunities.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
Front Desk Receptionist
Michelin Tire
05.2021 - 12.2021
- Managed multi-line phone system, ensuring prompt and courteous responses to customer inquiries.
- Scheduled appointments and coordinated service requests, enhancing operational efficiency.
- Greeted and assisted visitors, providing exceptional customer service and creating welcoming atmosphere.
- Maintained accurate records of customer interactions and transactions using CRM software.
- Processed payments and managed cash register, ensuring accuracy in financial transactions.
- Collaborated with team members to streamline front desk operations, improving overall workflow.
- Handled incoming mail and packages, ensuring timely distribution to appropriate departments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Organized and maintained files and records to ensure up-to-date documentation.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Compiled information from files and research to satisfy information requests.
Jeweler
Karats Jewelry
Baton Rouge, LA
08.2009 - 01.2019
- Promoted store events and special offers through engaging social media content, attracting new clientele and boosting overall visibility.
- Stayed current with industry trends by attending trade shows, educational seminars, and networking events relevant to the field of jewelry making.
- Met with customers throughout jewelry making processes to define needs and expectations, discuss budgets, showcase designs and assess satisfaction.
- Evaluated every incoming piece to document dimensions and existing flaws.
- Learned and adhered to safety protocols in the jewelry-making process.
- Educated customers about proper care for their jewelry items, resulting in increased product longevity and satisfaction.
- Supported inventory management by organizing and maintaining materials and supplies.
- Collaborated with team members to ensure timely completion of projects.
- Developed knowledge of various gemstones and precious metals for informed decision-making.
- Maintained a clean and organized workspace to enhance operational efficiency.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Resolved customer complaints promptly and professionally, preserving brand reputation and fostering loyalty among clients.
- Managed inventory effectively, maintaining an organized and appealing display of jewelry items.
- Increased sales revenue by providing personalized consultations and recommending suitable products.
- Optimized workflow within the workshop by devising and implementing efficient organizational systems for tools, materials, and workspace.
- Returned older pieces to lustrous shine by cleaning, polishing and electroplating.
- Estimated repair costs based on expected labor and materials requirements.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Ensured optimal craftsmanship by meticulously inspecting finished products for quality and adherence to client specifications.
- Skillfully operated engraving equipment with precision while adhering to strict safety protocols.
- Assisted in the development of marketing materials showcasing the latest jewelry designs, generating interest from potential customers.
- Completed accurate measures of customers to produce well-sized pieces proportional to individual dimensions.
- Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
- Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
Waitress
Hooters
Baton Rouge, LA
02.2012 - 07.2015
- Provided exceptional customer service to enhance dining experiences.
- Coordinated with kitchen staff to ensure timely food delivery.
- Accurately processed orders and managed payments efficiently.
- Maintained cleanliness and organization of dining area and service stations.
- Adapted quickly to high-pressure situations during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Cashier
Target
Baton Rouge, LA
09.2007 - 12.2009
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Handled cash and credit payments accurately, ensuring register balanced at end of shifts.
- Trained new cashiers on systems, policies, and customer service best practices.
- Participated in promotional activities to increase product awareness and sales at checkout.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Education
Ged -
Denham Springs High School
Denham Springs Louisiana 05.2008
Skills
Customer satisfaction
Timeline
Skincare Consultant
Estee Lauder
01.2023 - 11.2023
Fragrance Specialist
Jo Malone
01.2023 - 11.2023
Front Desk Receptionist
Michelin Tire
05.2021 - 12.2021
Jeweler
Royal Jewelers
06.2019 - 03.2025
House Cleaner
Self Employed Services
01.2015 - Current
Waitress
Hooters
02.2012 - 07.2015
Jeweler
Karats Jewelry
08.2009 - 01.2019
Cashier
Target
09.2007 - 12.2009
Ged -
Denham Springs High School