CANDICE SENIOR
Brooklyn,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
31
31
years of professional experience
Work History
Office Manager
HeartShare St. Vincent's Services
Brooklyn, NY
04.2019 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes
- Arranged corporate and office conferences for company employees and guests.
- Prepared meeting materials and took clear notes to distribute to managers
- Handle over 20 staff members mileage and metro card reimbursement
- Assist in outreach of new clients
- Uploading of files into RMA and Epic database
- Assist in enrolling staff into monthly policy reviews/trainings
- Process staffs payroll
Program Administrative Supervisor
National Association Drug Abuse Program (NADAP)
Brooklyn, NY
01.2016 - Current
- Provide supervision to four Administrative Assistants on all responsible tasks
- Oversee administrative support for two HRA funded Social service programs acting as liaison between HRA, Project ACE and Health Homes
- Responsible for screening, assigning, enrolling clients into NADAP’s Project ACE program
- Liaise with Residential Treatment programs to confirm client status upon referral to their program
- Monitor and review NYCWAY and STARS for treatment assignments, codes, and reassessments
- Collaborate with various agencies to ensure efficient delivery of appropriate service to clients
- Provide administrative support to Project ACE staff: prepare incentive requests, and assist with Program Workshops
- Complete quarterly audits and submit comprehensive reports on service delivery
Administrative Assistant
National Association Drug Abuse Program (NADAP)
Brooklyn, NY
01.2001 - 01.2015
- Provided administrative support to two HRA funded Social service programs acting as liaison between HRA, Project ACE and Health Homes
- Responsible for screening, assigning, enrolling clients into NADAP’s Project ACE program
- Scanned documents into ACE database and perform computer data entry using Excel, MS Word, and NYCWAY
- Liaised with Residential Treatment programs to confirm client status upon referral to their program
- Monitored and review NYCWAY and STARS for treatment assignments, codes, and reassessments
- Collaborated with various agencies to ensure efficient delivery of appropriate service to clients
- Provided administrative support to Project ACE staff: prepare incentive requests, and assist with Program Workshops
- Reported quarterly comprehensive reports on service delivery
- Restocked supplies and submitted purchase orders to maintain stock levels
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Administrative Assistant
Irving Scrap Metal
Brooklyn, NY
05.2006 - 01.2013
- Provided administrative and business support to CEO while supporting other members of executive management team
- Generated budget forecasting for management team
- Bookkeeping financial transactions
- Disbursement of funds
- Demonstrated knowledge of accountability of payroll and employee records, daily sales operations, profit and loss statements including inventory, labor, petty cash, and bank deposits
- Submissions using scrap proprietary database
- Answered and managed incoming calls while recording accurate message on multiline phone
- Scheduled meetings
- Expense reimbursement and invoice processing
- Event planning & support
- Screened and prioritized mail
Administrative Assistant
MTA NYC Transit
Brooklyn, NY
01.2005 - 01.2006
- Assisted Human Resources business partner in scheduling interviews
- Prepared and collated new employee files; ensured that all necessary paperwork was completed as part of the new hire process
- Oversaw on boarding process for all employees including the coordination of training sessions and employee record collection for all new employees as needed throughout the year
- Responded to employment verification requests
- Prepped new hire documents
- Prepared written documents
- Extracted personal information using EIS (Employee Information System) software
- Answered incoming calls while recording messages
Education
M.S - Finance
Brooklyn College
09.2013
B.A. - Marketing Business Administration
Brooklyn College
09.2010
Associate of Applied Science - Business Administration And Management
Borough of Manhattan Community College of The City University of New York
New York, NY06.2005
Skills
- OFFICE SKILLS
- Telephone & Front Desk Reception, Customer Service, Filing, Database & Records Management, Executive & Administrative Support, Reports & Spreadsheets, Complaint Handling, Data Entry (45 WPM) Proficient in Microsoft Office Suite, Excel, Word, and PowerPoint Proficient in NYCWAY, STARS, RMA and EPIC
Timeline
Office Manager
HeartShare St. Vincent's Services
04.2019 - Current
Program Administrative Supervisor
National Association Drug Abuse Program (NADAP)
01.2016 - Current
Administrative Assistant
Irving Scrap Metal
05.2006 - 01.2013
Administrative Assistant
MTA NYC Transit
01.2005 - 01.2006
Administrative Assistant
National Association Drug Abuse Program (NADAP)
01.2001 - 01.2015
M.S - Finance
Brooklyn College
B.A. - Marketing Business Administration
Brooklyn College
Associate of Applied Science - Business Administration And Management
Borough of Manhattan Community College of The City University of New York
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