Candice Soto
San Antonio,TX
Summary
Driven Account Manager with a proven track record at Ace Parking, adept in client relations and customer satisfaction. Excelled in building relationships and resolving issues, enhancing client contentment. Skilled in teamwork and collaboration, significantly improved operational outcomes. Demonstrates a strong blend of account management and interpersonal skills, ensuring high levels of customer loyalty and repeat business.
Overview
17
17
years of professional experience
Work History
Account Manager
Ace Parking
11.2022 - 09.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Regional Administrator
Ace Parking
10.2020 - 11.2022
- Resolved complex issues promptly through effective problem-solving techniques and collaboration with relevant stakeholders.
Assistant Manager
Ace Parking
08.2019 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Cashier Supervisor
Ace Parking
03.2018 - 08.2019
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
Key Holder
Lane Bryant
02.2008 - 04.2018
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Cashier
Ace Parking
03.2017 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Lane Bryant
06.2007 - 02.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Education
Associates In Arts - Liberal Arts
San Antonio College
San Antonio, TX05.2010
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
- Relationship Building
- Goal-Oriented
- Networking skills
Timeline
Account Manager
Ace Parking
11.2022 - 09.2024
Regional Administrator
Ace Parking
10.2020 - 11.2022
Assistant Manager
Ace Parking
08.2019 - 10.2021
Cashier Supervisor
Ace Parking
03.2018 - 08.2019
Cashier
Ace Parking
03.2017 - 03.2018
Key Holder
Lane Bryant
02.2008 - 04.2018
Sales Associate
Lane Bryant
06.2007 - 02.2008
Associates In Arts - Liberal Arts
San Antonio College
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