Candice Taylor
Charlotte,North Carolina
Summary
Flexible Lead Customer Service Representative with many years of experience leading and monitoring team members in company's customer service department. Well-versed in evaluating team performance, resolving escalated issues, and developing programs and protocols to enhance productivity. Deep understanding of customer relationship management.
Overview
13
13
years of professional experience
Work History
Personal Shopper
Harris Teeter
Charlotte, NC
09.2023 - 03.2024
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Secured and stored items until customer pickup.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Suggested comparable products to replace out-of-stock items.
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Independent Living Specialist
BrightPath LLC
Saint Paul, Minnesota
12.2017 - 11.2022
- Coordinated referrals to appropriate resources including housing, transportation, financial assistance programs.
- Collaborated with other agencies or organizations involved in client care planning.
- Participated in regular team meetings to discuss cases and develop strategies for providing effective services.
- Monitored progress of clients towards achieving their goals as outlined in their individual service plans.
- Advised clients on available benefits such as Social Security Disability Insurance or Supplemental Security Income.
- Provided direct case management, advocacy, and support services to clients in order to promote independent living skills.
- Developed individual service plans that identified goals and objectives for each client.
- Provided crisis intervention when necessary to ensure safety of clients.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Evaluated the effectiveness of services provided by assessing outcomes achieved by clients.
- Maintained records of patient care, progress or problems to report and discuss observations.
Independent Living Specialist
Enrichedliving
Saint Paul, MN
11.2014 - 12.2017
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Accompanied clients to doctors' offices or on other trips outside home.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Attended conferences related to Independent Living Services as needed.
Employment Coach
Vocational Support Services
Eagan, Minnesota
07.2013 - 01.2015
- Coached clients in preparing for interviews, making follow-up contacts, and negotiating salary offers.
- Developed and implemented creative strategies for overcoming barriers to employment.
- Educated employers about the benefits of hiring individuals from diverse backgrounds.
- Created and offered additional materials to enhance training.
- Guided clients through the application process by providing feedback on applications and helping them complete forms accurately.
- Maintained detailed records of services provided including assessment results, program plans, goals and objectives set, activities completed.
- Negotiated contracts with clients for desired training outcomes, fees or expenses.
- Supervised, evaluated or referred instructors to skill development classes.
- Facilitated workshops on topics such as interviewing techniques, networking, and personal branding.
Personal Care Assistant
Praire River Home Care
Saint Paul, Minnesota
10.2011 - 07.2013
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assessed changes in condition or behavior of the client which may require further medical attention.
- Conducted home visits to assess client's needs and provide appropriate interventions.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Recorded client status progress and challenges in logbooks and reports.
- Improved patient outlook and daily living through compassionate care.
- Supported bathing, dressing and personal care needs.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Floor Associate
Deb Shops
Maplewood, Minnesota
03.2011 - 10.2011
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Maintained high standards of customer service during all interactions.
- Contributed to team effort by accomplishing related results as needed.
- Organized displays to attract customers and promote sales.
Education
High School Diploma -
Montgomery High School
Montgomery, TX06-2002
Associate of Arts - Human Services
Century College
White Bear Lake, MNSkills
- Accurate money handling
- Fashion trends
- Prioritizing orders
- Relationship building
- Upbeat and outgoing attitude
- Client Support
- Customer service
Timeline
Personal Shopper
Harris Teeter
09.2023 - 03.2024
Independent Living Specialist
BrightPath LLC
12.2017 - 11.2022
Independent Living Specialist
Enrichedliving
11.2014 - 12.2017
Employment Coach
Vocational Support Services
07.2013 - 01.2015
Personal Care Assistant
Praire River Home Care
10.2011 - 07.2013
Floor Associate
Deb Shops
03.2011 - 10.2011
High School Diploma -
Montgomery High School
Associate of Arts - Human Services
Century College