Summary
Overview
Work History
Education
Skills
Timeline
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Candice Williams

Thomasville,NC

Summary

Enthusiastic about working with students of all backgrounds and socioeconomic levels. Excels in busy settings.

Overview

7
7
years of professional experience

Work History

School Nutrition Assistant

Thomasville City Schools
08.2021 - Current
  • Ensured compliance with local and state health regulations through regular equipment maintenance checks and thorough kitchen inspections.
  • Maintained a safe dining environment by promptly addressing spills, cleaning tables, and ensuring proper seating arrangements.
  • Maintained accurate records of food inventory, meal counts, and sales data to ensure proper budget management and adherence to financial guidelines.
  • Contributed to student satisfaction with meal options by conducting taste tests and incorporating feedback into menu planning.
  • Managed cash transactions efficiently during lunch service, ensuring timely processing of payments.
  • Assisted in training new hires on kitchen procedures, safety protocols, and customer service expectations to ensure seamless integration into the team.
  • Aided in the development of a positive school culture by supporting student-centered events and activities, such as breakfast clubs or after-school snack programs.

Patient Engagement Agent

Cone Health System
04.2017 - 08.2021
  • Resolved caller issues quickly and thoroughly.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Was involved in the first pilot program within the entire Cone Health System in which call-center agents went directly into doctors offices to train in-office employees more efficient ways to interact and help patients in their time of need.
  • Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.


Education

High School Diploma -

Randleman High School
Randleman, NC
06.2007

Skills

  • Training staff
  • Health regulations
  • Cross-Functional Teamwork
  • Allergy awareness
  • Problem-Solving
  • Verbal and written communication
  • Teamwork and Collaboration
  • Time Management
  • Relationship Building
  • Listening Skills
  • Sensitive information handling

Timeline

School Nutrition Assistant

Thomasville City Schools
08.2021 - Current

Patient Engagement Agent

Cone Health System
04.2017 - 08.2021

High School Diploma -

Randleman High School

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Candice Williams