Summary
Overview
Work History
Education
Skills
Timeline
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Candice Young

Alma,GA

Summary

Proven leader with a track record of enhancing customer experience and fostering team collaboration at Dollar General. Skilled in problem-solving and customer service, I significantly raised satisfaction ratings through effective issue resolution. Expert in records management and human resource policies, I ensure compliance and drive staff success. Achieved increased loyalty through personalized engagement and professional dispute management. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Dollar General
05.2023 - Current
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Patient Access Specialist

AmerisourceBergen
08.2022 - 04.2023
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Customer Service Representative

Family Dollar
12.2018 - 06.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Human Resources Specialist

United States Army
02.2014 - 05.2017
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Created and delivered HR training sessions to staff, managers and executives.

Education

High School Diploma -

Bacon County High School
Alma, GA
05.2012

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Effective leader
  • Human resource policies
  • Records Management
  • Team Management

Timeline

Assistant Store Manager

Dollar General
05.2023 - Current

Patient Access Specialist

AmerisourceBergen
08.2022 - 04.2023

Customer Service Representative

Family Dollar
12.2018 - 06.2022

Human Resources Specialist

United States Army
02.2014 - 05.2017

High School Diploma -

Bacon County High School

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Candice Young