CANDICE GABLER
Summary
Dynamic server with a strong work ethic, recognized for exceptional customer service and guest engagement. Proven ability to train staff and enhance dining experiences through effective collaboration and cash handling.
Overview
16
16
years of professional experience
Work History
Server/Server Trainer
Cheddar's Scratch Kitchen
11.2023 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed order accuracy, effectively communicating with kitchen staff to streamline service.
- Maintained cleanliness and organization of dining area, enhancing guest experience and safety.
- Handled cash transactions accurately, adhering to company policies for financial integrity.
- Assisted in inventory management, tracking supplies to minimize waste and optimize resources.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Server/Server Trainer
Olive Garden Restaurant
08.2018 - 06.2022
- Provided exceptional customer service by promptly addressing guest inquiries and resolving issues.
- Collaborated with kitchen staff to ensure timely and accurate order delivery, enhancing overall dining experience.
- Trained new servers on menu offerings, service protocols, and best practices for guest engagement.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere for guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
Assistant Store Manager
Nemo's
03.2015 - 07.2018
- Managed employee schedules to balance labor costs with operational needs effectively.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Server/Assistant Manager
Nosh
01.2011 - 02.2015
- Trained and supervised staff to ensure consistent service standards and operational efficiency.
- Coordinated daily operations, optimizing workflow to meet peak demand periods effectively.
- Monitored inventory levels and assisted in ordering supplies to maintain stock availability.
- Resolved customer complaints promptly, ensuring positive dining experiences and loyalty retention.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
- Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
- Worked closely with the chef on optimizing menu offerings based on guest feedback trends, leading to higher overall satisfaction scores.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
West Jefferson High School
Harvey, LA1996
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Cleanliness standards
- Team collaboration
- Suggestive selling
- POS operation
- Positive and professional
Timeline
Server/Server Trainer
Cheddar's Scratch Kitchen
11.2023 - Current
Server/Server Trainer
Olive Garden Restaurant
08.2018 - 06.2022
Assistant Store Manager
Nemo's
03.2015 - 07.2018
Server/Assistant Manager
Nosh
01.2011 - 02.2015
West Jefferson High School