Open To Work
Candid Smith
ADT
Birmingham,AL
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart Time
Location Preference
RemoteHybridOn-Site
Location:
Birmingham, AL
Open to relocation:
Yes
Minimum Desired Compensation
$0/hr
Important To Me
Work-life balanceCareer advancementCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off
12
years of professional experience
Enthusiastic Customer Service Representative with in-depth knowledge of healthcare claims processing, Medicaid, resolving client/provider issues, and handling multiple responsibilities simultaneously. Energetic and driven to reach company goals. Personable professional capable of building immediate, positive customer rapport, and long-term loyalty.
Work History
Customer Support Specialist
2 Years 5 Months- Managed variety of customer service calls and administrative tasks to resolve customer issues quickly and efficiently.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Processed orders via AS400 and Link One and collaborated with customer service team members to offer customers exceptional service.
Provider Service Representative
6 Years 4 Months- Delivered provider support to 80+ callers, processed claims, and Medicaid billing on daily basis. Documented inquiry and resolution in Customer Relationship Management (CRM) database.
- Answered providers' questions and addressed concerns while providing excellent client service with positive and professional attitude.
- Ensured data integrity and confidentiality by observing strict State Plan guidelines, eligibility requirements, and adhered to HIPPA/PHI Laws.
Customer Service Representative
2 Years 1 Month- Informed customers on billing procedures, submitted request for deferments, forbearance, and income sensitive repayment plans.
- Obtained information to resolve customer inquiries and assisted customers with questions and concerns. Provided personalized service to customer accounts in Post Funded Department.
Education
High School Diploma
Skills
Claims Processing
Medicaid Billing
Adaptive Team Player
Healthcare Call Center
Complex Problem-Solver
Customer Service Expert
Regulatory Compliance
Telecommunication Skills
Personal Information
Title: Customer Service Professional
Timeline
Customer Support Specialist
ADT
12.2015 - 05.2018Read More
Provider Service Representative
GlobalTranz
06.2009 - 10.2015Read More
Customer Service Representative
ABC Company
11.2006 - 12.2008Read More
Montgomery Job Corp Center
High School Diploma
Read More