Summary
Overview
Work History
Education
Skills
Timeline

Candina Beebe

Colfax,WI

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Ebay/ Tena
10.2010 - 12.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests for products, services, and company information
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times

Daycare Owner/Operator

Self-employeed
10.2006 - 10.2010
  • Maintained accurate accounting of tuition and operating reports.
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
  • Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
  • Modernized instructional plans and educational approaches to enhance student learning.
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Reviewed curriculum to evaluate success and recommend and implement changes.
  • Developed budget for center and established controls to adhere to budget.
  • Maximized occupancy of building to achieve return on investment.

Telephone Operator

Mayo Clinic
10.2000 - 12.2007
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department or business.
  • Maintained accurate records of calls placed and received.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Operated digital paging system to notify recipients of incoming calls.
  • Managed telephone switchboard and routed internal and external calls to provide quick connection.
  • I received incoming calls and paged individuals and departments over PA system.

Education

No Degree - General Medical

Chippewa Valley Technical College, Eau Claire, WI
2010

I have completed over 40 credits of coursework at Chippewa Valley Technical College. Courses include Medical Terminology, Anatomy and Physiology, Basic Nursing Assistant,
Math for Medical Personnel and Phlebotomy as well as several general education courses.

GED -

Antigo Technical College, Antigo, WI
1993

Skills

  • Microsoft PowerPoint
  • Active Listening
  • Microsoft Word
  • Report Preparation
  • Credit Card Payment Processing
  • Staff Training
  • Order Fulfillment
  • Retail Sales Customer Service
  • Sales Expertise
  • Customer Relations
  • Brand Representation
  • Medical Terminology Knowledge

Timeline

Customer Service Representative - Ebay/ Tena
10.2010 - 12.2013
Daycare Owner/Operator - Self-employeed
10.2006 - 10.2010
Telephone Operator - Mayo Clinic
10.2000 - 12.2007
Chippewa Valley Technical College - No Degree, General Medical
Antigo Technical College - GED,

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Candina Beebe