Candise Roach
Magna,UT
Summary
- Benefits Specialist
- Resolution agent/Disputes
- Accounting clerk
- Audit and Risk management
- Customer service
Overview
22
22
years of professional experience
1
1
Certification
Work History
Enrollment Specialist
Connexion Point
Salt Lake, UT
04.2018 - Current
- Compliance training
- Communicated effectively via telephone,
- Email, and in person with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
Front End Cashier/Lead
Harmons
Taylorsville, UT
10.2012 - 03.2018
- Processed refunds and exchanges in accordance with company policy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
Account Resolution Specialist
El Padrino
Murray, UT
05.2003 - 10.2012
- Completed in-depth research to investigate
- claims and resolve problems.Negotiated arrangements to manage defaults, payment plans, or full remittance of balance owed
- Used probing techniques to determine debtors' reasons for delinquency.
- Trained new team members on scripts, company services, and collection strategies.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Education
GED - General Studies
09.2004
Skills
- Customer relationship management
- HIPAA
- Customer support
- Relationship management
- Microsoft Office
- Windows
- Transportation management systems
- Microsoft Word
- Customer service
- Computer skills
- Microsoft Excel
- Communication skills
- Leadership
- Account management
- Analysis skills
- ICD coding
- ICD-10
- CPT Coding
- Medical Terminology
- Phone etiquette
- Typing
- Alternative dispute resolution (9 years)
Certification
- Driver's License
- Certified Coding Specialist
Timeline
Enrollment Specialist - Connexion Point
04.2018 - Current
Front End Cashier/Lead - Harmons
10.2012 - 03.2018
Account Resolution Specialist - El Padrino
05.2003 - 10.2012
Arizona State University-Downtown Phoenix - GED, General Studies