SHERELL WORTHEY
Office Assistant
Newport News,VA
Summary
Hardworking Office Assistant brings top-notch abilities as a dedicated, resourceful and well organized individual with 7 years of experience. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and always ready to help team members.
Overview
7
7
years of professional experience
Work History
Office Assistant
Cullom And Farah Eye And Laser Center, RMG
Williamsburg, VA
08.2018 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Used Epic system to schedule appointments for doctor visits and procedures.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Greeted patients and doctors professionally and provided friendly, knowledgeable assistance when needed.
- Triaged patients in-person and via telephone to help optimize clinical resources.
- Created new patient charts and scanned documentation before and after appointments into Epic system.
- Scheduled patient appointments from referrals in timely fashion prior to date of service and updating patient chart records with necessary referral information.
Office Assistant, Staffing Support
Riverside Medical Group
Newport News, VA
01.2017 - 08.2018
- Worked under direct supervision of office manager which assigns different office assignment locations.
- Assisted Human Resources department and operations team as needed.
- Accurately entered patients medical record data into abstraction software/system.
- Managed administrative tasks such as copying, filing and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured that all patients' registration, insurance and demographics information is correct and updated as needed.
- Scheduled and rescheduled patients' appointments when necessary.
- Helped patients complete necessary medical forms and documentation.
Education
08.2013
- Associate Degree of Occupational Science in Medical Assisting with a Clinical Concentration
- Magna Cum Laude
- 3.7 GPA
Skills
- Time Management
- HIPAA Compliance
- Cleaning and Sanitizing front desk area
- Medical Software Applications
- EMR Software
- Well organized and able to multitask while maintaining high levels of professionalism and attention to detail
- Verbal and Written Communication
Timeline
Office Assistant - Cullom And Farah Eye And Laser Center, RMG
08.2018 - Current
Office Assistant, Staffing Support - Riverside Medical Group
01.2017 - 08.2018
Centura College - ,