SHERELL WORTHEY
Office Assistant
Newport News,VA
Summary
Hardworking Office Assistant brings top-notch abilities as a dedicated, resourceful and well organized individual with 7 years of experience. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and always ready to help team members.
Overview
7
7
years of professional experience
Work History
Office Assistant
Cullom And Farah Eye And Laser Center, RMG
08.2018 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Used Epic system to schedule appointments for doctor visits and procedures.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Greeted patients and doctors professionally and provided friendly, knowledgeable assistance when needed.
- Triaged patients in-person and via telephone to help optimize clinical resources.
- Created new patient charts and scanned documentation before and after appointments into Epic system.
- Scheduled patient appointments from referrals in timely fashion prior to date of service and updating patient chart records with necessary referral information.
Office Assistant, Staffing Support
Riverside Medical Group
01.2017 - 08.2018
- Worked under direct supervision of office manager which assigns different office assignment locations.
- Assisted Human Resources department and operations team as needed.
- Accurately entered patients medical record data into abstraction software/system.
- Managed administrative tasks such as copying, filing and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured that all patients' registration, insurance and demographics information is correct and updated as needed.
- Scheduled and rescheduled patients' appointments when necessary.
- Helped patients complete necessary medical forms and documentation.
Education
08.2013
- Associate Degree of Occupational Science in Medical Assisting with a Clinical Concentration
- Magna Cum Laude
- 3.7 GPA
Skills
- Time Management
- HIPAA Compliance
- Cleaning and Sanitizing front desk area
- Medical Software Applications
- EMR Software
- Well organized and able to multitask while maintaining high levels of professionalism and attention to detail
- Verbal and Written Communication
Timeline
Office Assistant - Cullom And Farah Eye And Laser Center, RMG
08.2018 - Current
Office Assistant, Staffing Support - Riverside Medical Group
01.2017 - 08.2018
Centura College - ,
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