Overview
Work History
Education
Skills
Cover Letter
Personal Information
Timeline
Babysitter
Candy Albertsen

Candy Albertsen

Midlothian,TX

Overview

40
40
years of professional experience

Work History

Guest Relations Associate

Columbus Zoo and Aquarium
01.2016 - 01.2024
  • Accommodating guests and sales

Guest Relations Associate

Sea World San Antonio
01.2014 - 01.2016
  • Accommodating guests and sales

Dispatcher / Front Office

Nevada Highway Patrol
Carson City, NV
02.1984 - 05.2009
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.

Education

ASSOCIATES - Criminal Justice

Western Nevada College
Carson City, NV
06.1989

Skills

  • Prioritization
  • Route Planning
  • Multi-line phone proficiency
  • Strong Problem Solver
  • Administrative Support
  • Filing and data archiving
  • Report Writing
  • Documentation and Recordkeeping
  • Database Maintenance
  • Excel spreadsheets

Cover Letter

Dear Sir: As an experienced Guest Relations Associate with Sea World San Antonio (2014-2016) and the Columbus Zoo and Aquarium (2016-2024), the posting piqued my interest. When reviewing the job requirements and your website, I was excited to see that my qualifications and personal traits align with your needs and mission. I bring a set of talents that I believe will be valuable to you. In my Guest Relations Associate role, I honed my abilities in accommodating guests and sales, providing a solid foundation for the Guest Relations Associate position. My customer service strength, people-centric nature and eagerness to please have afforded me excellent decision-making skills. I am excited to contribute my strengths and proficiency in critical thinking toward your team efforts. As an extroverted and personable communicator with a proven track record in communication, my focus on building strong professional relationships has been a valuable asset throughout my career. As you review my resume, you may notice a brief gap in my work experience. I retired from my previous position as a Highway Patrol Dispatcher in Nevada in 2009, and relocated across country. I am now settled and prepared to take the next steps in my future. Please review my resume for a complete collection of my work history and accomplishments. I would like to schedule an interview at your earliest convenience. Thank you for your time and consideration. Sincerely, Candy Albertsen

Personal Information

I am a single mother of four, grandmother to six, and great grandmother of four. I love to travel, make new friends and grow an inner circle of collectable people. I am a Christian who takes my love of God seriously.

Timeline

Guest Relations Associate

Columbus Zoo and Aquarium
01.2016 - 01.2024

Guest Relations Associate

Sea World San Antonio
01.2014 - 01.2016

Dispatcher / Front Office

Nevada Highway Patrol
02.1984 - 05.2009

ASSOCIATES - Criminal Justice

Western Nevada College
Candy Albertsen