Candy Branham
Zephyrhills,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
Work History
Customer Service Manager
Oldcastle Lawn & Garden
Lakeland, FL
11.2018 - Current
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Team Lead
Oldcastle Lawn & Garden
Lakeland, FL
04.2012 - 11.2018
- Enforced compliance with company standards related to safety, security, quality assurance.
- Created reports outlining customer service metrics such as response times, resolution rates, and first-contact resolutions.
Administrative Assistant
Oldcastle Coastal
Zephyrhills, FL
01.2005 - 04.2012
- Handled confidential documents in an organized fashion according to established protocol.
- Developed and maintained filing systems for confidential documents and records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
High School Diploma -
Mulberry High School
Mulberry05-2000
Skills
- Team management
- Customer focused
- Work prioritization
- Conflict resolution
- Process improvement
- Support case resolution
Timeline
Customer Service Manager
Oldcastle Lawn & Garden
11.2018 - Current
Customer Service Team Lead
Oldcastle Lawn & Garden
04.2012 - 11.2018
Administrative Assistant
Oldcastle Coastal
01.2005 - 04.2012
High School Diploma -
Mulberry High School
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