Candy DeGiovanni
Hart For Animals
Oakland,MD
1
Certification
23
years of professional experience
Experienced professional with a strong record of leading teams, mentoring staff, and improving day-to-day operations across customer service and product environments. Skilled in change management, conflict resolution, and cross-functional collaboration. Focused on building efficient teams and delivering measurable service improvements.
Work History
Team Lead, Customer Service
6 Months- Led customer service team to enhance client satisfaction and streamline support processes.
- Analyzed customer feedback to identify improvement areas, driving strategic enhancements in service offerings.
- Coordinated cross-departmental initiatives to resolve complex customer issues, fostering collaboration and communication.
- Established best practices for handling inquiries, resulting in reduced response times and increased customer loyalty.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Monitored team performance metrics, providing guidance to achieve operational targets and improve service outcomes.
Director
3 Years 3 Months- Developed strategic product roadmaps aligned with market trends and customer needs.
- Analyzed market data to identify growth opportunities and inform product strategy decisions.
- Oversaw implementation of Agile methodologies to improve project delivery timelines.
- Collaborated with engineering and design teams to ensure alignment on product specifications and goals.
- Presented product performance metrics to stakeholders, driving informed decision-making and prioritization efforts.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Director
8 Years 2 Months- Conducted user research initiatives to gather insights for new feature development and enhancements.
- Analyzed market data to identify growth opportunities and inform product strategy decisions.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Manager, Back Office Services
11 Years 11 Months- Led cross-functional teams to improve operational workflows and service delivery across client-facing functions.
- Managed performance reviews, coaching, and workload allocation to maintain consistent team productivity.
- Coordinated process improvements to strengthen accuracy, turnaround time, and control adherence.
- Oversaw daily priorities, resolving escalations and aligning deliverables with stakeholder expectations.
- Collaborated with internal partners to streamline communication and reduce operational friction.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma
Veterinary Assissant
Skills
Customer focus
Complaint resolution
Conflict resolution
Training development
Performance tracking
KPI analysis
Schedule oversight
Issue resolution
Managing operations
Process optimization
Employee assessment
Employee engagement
Customer engagement
Service excellence
Evaluating work
Diversity inclusion
Managing change
Team collaboration
Building relationships
Managing deadlines
Team oversight
Production monitoring
Quality enhancement
Product management
Certification
- Six Sigma Yellow Belt Training - 2005
- DiSC Personality Training - 2013-2023
- Management Training - 2003-2025
Timeline
Team Lead, Customer Service
Hart For Animals
04.2026 - CurrentRead More
Director
Morningstar Product Management
01.2023 - 04.2026Read More
Director
Morningstar Back Office Services
10.2015 - 12.2023Read More
Manager, Back Office Services
Morningstar
11.2003 - 10.2015Read More
Allegany College of Maryland
Veterinary Assissant
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Southern Garrett High School
High School Diploma
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