Candy Grandclair
Bridgeport,TX
Summary
With a robust background at Allstate Insurance Company, I excel in product vision and strategy, driving projects to fruition with exceptional teamwork and collaboration. My expertise in user experience optimization and product lifecycle management has consistently enhanced product quality and efficiency, showcasing my ability to lead with innovation and achieve significant cost savings.
Overview
24
24
years of professional experience
Work History
Product Manager Senior Consultant II
Allstate Insurance Company
Irving, Texas
04.2023 - 06.2024
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Created processes and procedures that ensure high quality products are delivered on time.
- Provided technical guidance during troubleshooting efforts when needed.
- Helped coordinate testing to verify quality and usability of new product features.
- Developed product roadmaps to help guide the development of new products.
- Engaged customers through interviews to define product vision, features, and releases.
- Worked with engineers to improve user experience and confirm builds meet user specifications.
- Created prototypes and visual mockups by liaising and collaborating with designers.
- Achieved cost-savings by developing functional solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
Service Engineer Senior Consultant I
Allstate Insurance Company
Irving, TX
06.2020 - 04.2024
- Updated maintenance logs and reports accurately, facilitating effective tracking and planning.
- Efficiently executed shut downs for planned maintenance.
- Analyzed complex problems and identified root causes of system failures.
- Responded quickly to emergency calls from customers regarding technical issues.
- Coordinated with external vendors for the procurement of parts and services, ensuring cost-effective solutions.
- Achieved cost-savings by developing functional solutions to problems.
Production Control-Consultant I
Allstate Insurance Company
Irving, Texas
05.2017 - 06.2020
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Set specific goals for projects to measure progress and evaluate end results.
- Collaborated with stakeholders to define project scope, objectives and deliverables.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Conducted testing of software and systems to ensure quality and reliability.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
Production Control Analyst III
Allstate Insurance Company
Irving, TX
05.2013 - 05.2017
- Conducted tests on product samples and recorded results.
- Coordinated with engineering staff to identify process improvements that increased efficiency and reduced costs.
- Outlined remediation plans to standardize results to meet compliance regulations.
- Completed data capture forms, equipment logbooks or inventory forms to support testing procedures.
- Trained employees in proper equipment use and product testing procedures.
- Performed root cause analysis when problems arose during the manufacturing process and implemented solutions as appropriate.
- Monitored production schedules and inventory levels to ensure timely delivery of product.
Imaging Document Processor Associate IV
Allstate Insurance Company
Irving, TX
06.2010 - 05.2013
- Filed paperwork both electronically and physically in an organized manner per company standards.
- Utilized document control database system to allow for better tracking and revision identification.
- Ensured quality control by proofreading documents prior to processing.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Scanned paper records into electronic files for storage in centralized database.
- Collaborated with team members on complex projects involving large volumes of documents.
- Reviewed, sorted and scanned documents into digital format.
- Worked with cross-functional teams to achieve goals.
Imaging Specialist III
Allstate Insurance Co
Irving, TX
05.2005 - 06.2010
- Analyzed customer feedback regarding image quality and made necessary adjustments accordingly.
- Processed image data using specialized software applications to adjust brightness, contrast, resolution, color balance.
- Tested new hardware configurations prior to deployment in order to ensure optimal performance.
- Performed imaging and digital scanning of documents, photographs, and other media.
- Assisted in training staff on best practices related to digital imaging processes.
- Provided technical support and troubleshooting assistance for imaging systems.
Centralized Mailroom Clerk
Allstate Insurance Co
Irving, Texas
06.2000 - 05.2005
- Provided support in organizing special events such as conferences or workshops involving mass mailing operations.
- Received and sorted incoming mail, packages, and courier deliveries.
- Performed data entry activities into various databases related to the processing of mail items.
- Answered telephones, directed calls, and took messages.
- Worked closely with other departments to coordinate timely distribution of documents or materials through the mailroom system.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor of Science - Computer Information Systems
DeVry University
Irving, TX06-2019
Skills
- Product vision and strategy
- Teamwork and collaboration
- Product backlog management
- User experience optimization
- KPI tracking
- Strategic planning
- Interpersonal communication
- Stakeholder communications
- Database management systems
- Product lifecycle management
Accomplishments
Allstate Reach for the Stars Award for Exceptional Performance
- Earned a 3-day Walt Disney World trip (Florida) to meet the Allstate Executive Team (2010)
- Earned a 3-day trip to San Diego, California and visited Marine Corps Air Station Miramar (2012)
Timeline
Product Manager Senior Consultant II
Allstate Insurance Company
04.2023 - 06.2024
Service Engineer Senior Consultant I
Allstate Insurance Company
06.2020 - 04.2024
Production Control-Consultant I
Allstate Insurance Company
05.2017 - 06.2020
Production Control Analyst III
Allstate Insurance Company
05.2013 - 05.2017
Imaging Document Processor Associate IV
Allstate Insurance Company
06.2010 - 05.2013
Imaging Specialist III
Allstate Insurance Co
05.2005 - 06.2010
Centralized Mailroom Clerk
Allstate Insurance Co
06.2000 - 05.2005
Bachelor of Science - Computer Information Systems
DeVry University
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