Summary
Work History
Education
Skills
References
Timeline
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Johnie Fries

Johnie Fries

Syracuse,NE

Summary

Ambitious and versatile professional with a track record of leading high-performing teams to achieve organizational goals. Demonstrated ability to foster collaboration and drive results through effective communication and strong work ethic. Proven skills in leadership and team development, contributing to enhanced productivity and team cohesion.

Work History

Processing Support Team Lead

Allstate Insurance Company
  • Monitored incoming and outgoing work to be processed timely, accurately, and within company service level standards
  • Performed and monitored daily, weekly, and quarterly company compliance audits and reports
  • Provided weekly coaching and training establishing cross functionality for team and division members
  • Administered employee production quality audits and implemented individual action plans based on data and results

Allstate Claims Case Manager

Allstate Insurance Company
  • Oversaw intake, processing, and resolution of life insurance claims to improve efficiency.
  • Assessed and validated legitimacy of life insurance claims to mitigate risks.
  • Developed and implemented new policies for Claims Case Management team, streamlining processes.

Policy Reprojection Specialist

Allstate Insurance Company
  • Created models and illustrations to ensure policies stay within planned framework using newly developed company software
  • Collaborated with actuary ensuring compliance regulations are met
  • Advised policy holders and agents of future changes and options

Education

Bachelor of Arts - Business Marketing And Management

Peru State College
Peru, NE
05-2006

Skills

  • Excellent leadership and communication skills
  • Microsoft office proficient: Word,Excel,PowerPoint,Outlook,Sharepoint, and OneNote
  • Conscientious work ethic
  • Accountable and dependable
  • Highly adaptable and with strong problem solving skills
  • Ability to lead high performing, goal oriented teams

References

References available upon request.

Timeline

Processing Support Team Lead

Allstate Insurance Company

Allstate Claims Case Manager

Allstate Insurance Company

Policy Reprojection Specialist

Allstate Insurance Company

Bachelor of Arts - Business Marketing And Management

Peru State College

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