Candy Jaimes
Victorville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Administrative Assistant Associate
Farmers Insurance
Victorville, CA
08.2023 - 09.2024
- Facilitated reception duties, including phone management, handling guest inquiries, and providing a welcoming atmosphere to all visitors.
- Maintained files organized. Assisted in scanning and archiving signed documents. Faxing paperwork.
- Developed client relationships through proactive follow-up emails and calls, ensuring open communication and consistent delivery of exceptional service.
- Participated in district training sessions to enhance understanding of life insurance policy benefits.
- Processed payments through the phone as well as in person.
- Administered policy application processing, overseeing renewals and reinstatements to maintain active coverage.
- Evaluated and provided quotes for auto, life, and home insurance policies.
- Coordinated meetings and appointments.
Customer Service
Lowes
Pico Rivera/Victorville, California
04.2019 - 03.2023
- Explained loyalty program advantages to customers, ensuring a clear understanding of benefits and encouraging participation.
- Analyzed and verified inventory adjustments.
- Taught new associates how to operate register and self-checkout systems.
- Managed transactions, processed payments, handled refunds and issued receipts.
- Sustained a tidy and orderly workspace to promote productivity and safety.
- Engaged with customers to understand their desires and identify suitable products.
- Interacted with vendors and contractors to receive orders, direct activities, and communicate instructions.
- Providing outstanding service.
Barista
Tierra Mia Coffee
Pico Rivera, CA
10.2018 - 08.2021
- Prepared hot and cold beverages according to customer's request.
- Promoted additional items with beverages, increasing store sales.
- Monitored beverage quality and temperature to ensure customer satisfaction.
- Sanitized counters, utensils, blenders, and seating areas.
- Ensuring restrooms are clean and fully stocked with seat covers, toilet paper, and soap.
- Greeting customers with a friendly demeanor and addressing their needs.
- Assisted customers inside the cafe as well as in drive thru.
- Keeping up with the line during busy hours with quick and efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities.
- Resolving customer complaints professionally.
- Communicating and collaborating effectively with team while on bar.
Education
High School Diploma -
Ruben Salazar High School
Pico Rivera, CA06-2018
Skills
- Bilingual/Spanish
- Document management
- Spreadsheets
- Ability to work in fast-paced environments
- Advanced problem solving
- Multi-line phone proficiency
- Proactive engagement
- Account management
- Office equipment proficiency
Timeline
Administrative Assistant Associate
Farmers Insurance
08.2023 - 09.2024
Customer Service
Lowes
04.2019 - 03.2023
Barista
Tierra Mia Coffee
10.2018 - 08.2021
High School Diploma -
Ruben Salazar High School
ADDITIONAL INFORMATION
References can be given upon request.