Moira Salgado-Sargent
Westminster,SC
Summary
Bilingual Customer Relations Expert with over 15 years of experience in fast-paced customer service environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
ADMINISTRATIVE MANAGER
FURTHER ASSISTANCE, LLC.
01.2013 - Current
- Updated reports, managed accounts for company database.
- Retain current customers and communicate the value of services by building connections and providing high levels of customer support.
- Verified customer information for orderly, up-to-date online systems.
- Managed Latin american accounts.
FRONT OFFICE MANAGER
JOHNNY'S LAKESIDE RV RESORT
10.2021 - 08.2023
- Established rapport with residents and prospective residents.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Coached employees through day-to-day work and complex problems.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with guests and managers.
ADMINISTRATIVE/EXECUTIVE ASSISTANT
NATIONAL BUSINESS INVESTIGATIONS/MPS SECURITY
04.2017 - 02.2019
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
FRONT OFFICE COORDINATOR/DIRECTOR OF FIRST IMPRESSIONS
EXPRESS EMPLOYMENT PROFESSIONALS
04.2014 - 02.2017
- Greeted and welcomed all visitors and applicants in a consistently friendly and professional manner.
- Actively listened to clients, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain client records.
- Coordinated all interviews and any next steps.
- Reviewed applicants for possible fit with open job orders.
- Conducted Bilingual interviews.
LEASING CONSULTANT/ASSISTANT APARTMENT MANAGER
MOSS & CO.
03.2008 - 06.2010
- Progressed to Assistant Manager for a 96 unit complex in less than 60 days.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Skills
- Bilingual/Spanish
- Exceptional Customer Service Skills
- People Oriented
- Strong Client Relations
- Goal-Oriented
- Team Player
- Quick Learner
- Positive & Proactive Attitude
- Problem Solver
- Data Entry
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
FRONT OFFICE MANAGER
JOHNNY'S LAKESIDE RV RESORT
10.2021 - 08.2023
ADMINISTRATIVE/EXECUTIVE ASSISTANT
NATIONAL BUSINESS INVESTIGATIONS/MPS SECURITY
04.2017 - 02.2019
FRONT OFFICE COORDINATOR/DIRECTOR OF FIRST IMPRESSIONS
EXPRESS EMPLOYMENT PROFESSIONALS
04.2014 - 02.2017
ADMINISTRATIVE MANAGER
FURTHER ASSISTANCE, LLC.
01.2013 - Current
LEASING CONSULTANT/ASSISTANT APARTMENT MANAGER
MOSS & CO.
03.2008 - 06.2010