Job Search Status
Open to workDesired start date: Immediately
Open To Work
Candy Lamngeun
Columbus,OH
Work Preference
Summary
Dynamic Customer Service Representative with proven expertise at Jays Electrical Works, excelling in conflict resolution and relationship building. Enhanced customer satisfaction through effective problem-solving and product knowledge, leading to increased loyalty. Skilled in CRM documentation and active listening, ensuring tailored support for diverse client needs.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Jays Electrical Works
Columbus, OH
04.2005 - Current
- Assisted customers with inquiries and product selection to enhance satisfaction.
- Resolved issues efficiently, ensuring timely support and follow-up communication.
- Managed incoming calls and emails, providing accurate information on services offered.
- Documented customer interactions in CRM system for effective tracking and analysis.
- Collaborated with team members to streamline workflows and improve service delivery.
- Educated customers on product features, promoting informed purchasing decisions.
- Handled escalated concerns professionally, maintaining positive customer relations.
- Contributed to training new staff on best practices for customer engagement strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
GED -
West High
Lexington, KYSkills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Complaint resolution
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Call center operations
Microsoft outlook
Scheduling
Follow-up skills
Call management
Product knowledge
Paperwork processing
Appointment scheduling
Order processing
Team development
Documentation
Administrative support
Microsoft PowerPoint
Customer relationship management (CRM)
Prioritization
De-escalation techniques
Building rapport
Quality control
Clerical support
Live chat support
Filing
Dispute resolution
Customer education
Product sales
Product and service solutions
Multi-line phone talent
Coordination
Sales expertise
Assertiveness
Order fulfillment
Recordkeeping strengths
Account updating
Account management
Research
Reading comprehension
Spreadsheets
Conflict mediation
Proofreading
Timeline
Customer Service Representative
Jays Electrical Works
04.2005 - Current
GED -
West High