Candy Long
Conneaut,OH
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated and compassionate person with the willingness to help and assist others. Excited about the possibility of working with a committed team of professionals.
Overview
26
26
years of professional experience
Work History
Patient Access Representative
University Hospitals Conneaut
158 West Main Street Conneaut, Ohio 44030
10.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the emergency room environment.
- Provided excellent customer service through active listening skills.
- Handling a high volume of incoming calls.
- Collecting patient information,verifying insurance,managing patient accounts and entering into computer database.
- Provide a positive experience for patients under a stressful circumstances.
- Collection and processing of co pays.
- Scheduling follow up appointments.
- Diverse in different registration areas within the hospital
Radiology Patient Service Rep
Ashtabula County Medical Center
2420 Lake Ave Ashtabula, Ohio 44004
02.2023 - 10.2024
- Provide exceptional customer service to patients, answering questions and addressing concerns.
- Greet and assist patients with check-in procedures. Direct them to exam rooms
- Respond to inquiries by directing calls to appropriate personnel.
- Manage patient registration process, confirming data accuracy and completeness.
- Update patient information into the computer.
- Proficient in Appointment Plus, Epic, Syngo and Impaks programs.
- Scan patient documentation into the proper computer program.
- Fax patient documentation to proper departments.
Nutrition Assistant
University Hospital Conneaut
158 West Main Road Conneaut Ohio 44030
02.2017 - 11.2022
- Followed nutrition plans for individual patient dietary restrictions
- Collected meal orders and took meal trays to patients
- Attended Icustomer Care Training
- ServSafe Food Handler Certificate
- Attended Culinary Foundations Training
- Established and maintained thorough and updated nutritional information,
- Trained new staff regarding company operations, policies, procedures, and services,
- Carried out complete opening, closing and shift change duties
- Monitored dietary restrictions and served guests with special needs.
Bus Driver/Classroom Assistant
ACCAA Head Start
4510 Main Ave Ashtabula Ohio 44004
03.1999 - 10.2016
- Prepared reports and maintained administrative records.
- Record relevant data, computer and written
- Maintained accurate transportation records
- Attended monthly and yearly transportation trainings to maintain CDL requirements
- Daily pre trip inspection of buses
- Performed monthly bus evacuations to ensure children's safety getting on and off bus
- Child Development Associate CDA
Education
High School Diploma -
Harbor High School
221 Lake Ave Ashtabula Ohio 4400405.1991
Skills
- Intake Documentation
- Dependable and Cooperative
- Work Planning and Prioritizing
- Observation Reporting
- Professional Development
- Staff Support
- Verbal and Written Communication
- Documentation and Recordkeeping
- Adaptability and Flexibility
- Time Management
- Teamwork and Collaboration
- Customer Satisfaction
Timeline
Patient Access Representative
University Hospitals Conneaut
10.2023 - Current
Radiology Patient Service Rep
Ashtabula County Medical Center
02.2023 - 10.2024
Nutrition Assistant
University Hospital Conneaut
02.2017 - 11.2022
Bus Driver/Classroom Assistant
ACCAA Head Start
03.1999 - 10.2016
High School Diploma -
Harbor High School