Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candy Rickson

Jonesborough,TN

Summary

Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Also professional customer service representative that strives to provide excellent customer service

Overview

26
26
years of professional experience
2
2
years of post-secondary education

Work History

Registered Medical Assistant

GI Associates
Johnson City, TN
01.2025 - Current
  • Assisted with patient intake and verified insurance information for accuracy.
  • Scheduled appointments and coordinated follow-up visits for patients efficiently.
  • Prepared exam rooms, ensuring cleanliness and readiness for patient examinations.
  • Educated patients on medication usage and post-procedure care instructions clearly.
  • Communicated effectively with patients to address concerns and answer questions promptly.
  • Maintained clinical records according to HIPAA regulations.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Educated patients about medications, procedures and physician's instructions.
  • Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
  • Administered injections under direct supervision of a physician or nurse practitioner.
  • Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Performed patient assessments, including vital signs and medical history documentation.
  • Documented notes during patient visits.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Responded to patient callbacks and phone-in prescription refill requests.

Registered Medical Assistant

State Of Franklin Healthcare Associates
Johnson City, TN
04.2015 - 02.2020
  • Assisted with patient intake and verified insurance information for accuracy.
  • Scheduled appointments and coordinated follow-up visits for patients efficiently.
  • Prepared exam rooms, ensuring cleanliness and readiness for patient examinations.
  • Collected and documented patient medical histories in electronic health records accurately.
  • Supported physicians during procedures by providing necessary instruments and supplies.
  • Educated patients on medication usage and post-procedure care instructions clearly.
  • Maintained inventory of medical supplies, ensuring availability for daily operations.
  • Communicated effectively with patients to address concerns and answer questions promptly.
  • Maintained clinical records according to HIPAA regulations.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Educated patients about medications, procedures and physician's instructions.
  • Assisted physicians in exams, treatments, and procedures.
  • Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
  • Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
  • Greeted patients upon arrival at the office and managed scheduling of appointments.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Administered injections under direct supervision of a physician or nurse practitioner.
  • Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Performed patient assessments, including vital signs and medical history documentation.
  • Conducted physical examinations of patients utilizing standard diagnostic instruments.
  • Documented notes during patient visits.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Organized charts, documents and supplies to maintain team productivity.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Contacted medical facilities to schedule patients for admission.

Covid clinic coordinator

Trained new employees

Sales Associate

Kmartcorp
Bristol, TN
05.2000 - 10.2006
  • Assisted customers with product selections and queries.
  • Maintained inventory levels and organized stock on shelves.
  • Operated cash register and processed customer transactions efficiently.
  • Demonstrated product features to enhance customer understanding.
  • Collaborated with team members to ensure store cleanliness and organization.
  • Handled customer complaints with patience and professionalism.
  • Supported promotional activities by setting up displays and signage.
  • Participated in training sessions to improve sales techniques and product knowledge.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed transactions using a point-of-sale system.

Education

Bachelor of Science - Biology

King College
Bristol, TN
09.2015 - 05.2017

Skills

Customer service

  • Patient assessment
  • Electronic health records
  • Vital signs measurement
  • Medication education
  • Restaurant experience
  • Management experience

Timeline

Registered Medical Assistant

GI Associates
01.2025 - Current

Bachelor of Science - Biology

King College
09.2015 - 05.2017

Registered Medical Assistant

State Of Franklin Healthcare Associates
04.2015 - 02.2020

Sales Associate

Kmartcorp
05.2000 - 10.2006
Candy Rickson