Candy Ruiz

• Coordinated daily office operations, maintaining organized records and supporting smooth workflow.
• Processed invoices, purchase orders, and payment documentation with strong attention to detail.
• Assisted with payroll preparation, timekeeping, and administrative reporting tasks.
• Tracked office supplies and reordered inventory to prevent workflow interruptions.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Contacted customers to resolve overdue balances and secure timely payment arrangements
• Reviewed account records to identify delinquent accounts and prioritize collection follow-up

• Led daily store operations, ensuring consistent service, compliance, and cash control procedures.
• Monitored branch performance, reviewing sales activity and operational trends to improve results.
• Coached associates on consumer lending processes, customer conversations, and policy adherence.
• Trained staff on account maintenance, documentation accuracy, and risk management standards.
• Resolved customer concerns quickly while protecting service quality and regulatory compliance.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

• Delivered attentive table service and beverage recommendations to support positive guest dining experiences.
• Prepared cocktails, beer, and wine orders while maintaining speed, accuracy, and bar consistency.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Processed food and drink orders through POS system with accurate entry and timely delivery.

This company was hired on by John Deere to provide It support during Covid for an agronomist all over the world. The classes were designed to teach them how to use the machines.

• Resolved bilingual technical support inquiries across phone, email, and chat with clear, professional communication.
• Troubleshot software, account, and connectivity issues using ticketing systems and remote support tools.
• Documented case details, resolutions, and follow-up actions to maintain accurate support records.
• Escalated complex technical issues to appropriate teams while tracking progress through closure.
• Tested repaired devices for call quality, connectivity, battery performance, and touchscreen functionality.
• Resolved complex device issues quickly while supporting efficient workflow and timely service completion.

• Led store operations, ensuring compliance, customer service quality, and consistent lending procedures.
• Managed staff scheduling, coaching, and daily performance expectations to support branch productivity.
• Processed consumer loan applications, verified documentation, and maintained accurate account records.
• Monitored cash handling, vault controls, and transaction accuracy to reduce operational risk.
• Resolved customer concerns, explaining repayment options and account terms with professionalism.
• Trained team members on policy adherence, service standards, and lending system usage.
• Evaluated branch performance, identifying workflow improvements to strengthen efficiency and customer experience.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.