Candy Sagan
Milwaukee,WI
Summary
Dedicated Patient Service Representative with expertise in appointment scheduling, insurance verification, and HIPAA compliance. Proven ability to enhance patient satisfaction through exceptional service and efficient communication.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Children's Wisconsin
10.2025 - Current
- Assisted patients with scheduling appointments and managing inquiries effectively.
- Provided support in processing patient registrations and insurance verifications.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records in electronic health systems for efficient access and updates.
- Handled billing queries and facilitated payment processes for improved patient satisfaction.
- Contributed to a welcoming environment by addressing patient needs promptly and courteously.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Responded to inquiries by directing calls to appropriate personnel.
Patient Service Representative
Froedtert Hospital
04.2023 - 09.2025
- Supported team members in navigating office procedures and best practices for efficiency.
- Adapted quickly to changes in scheduling software, enhancing overall workflow effectiveness.
- Verified insurance eligibility and coverage for patients.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Responded to inquiries by directing calls to appropriate personnel.
Event Coordinator
Fun Events Inc.
04.2014 - 09.2022
- Coordinated logistics for multiple high-profile events, ensuring seamless execution and client satisfaction.
- Developed event timelines and budgets, optimizing resources for enhanced operational efficiency.
- Led cross-functional teams in planning and executing diverse events, fostering collaboration and creativity.
- Established vendor relationships to negotiate contracts, securing favorable terms for event services.
- Mentored junior coordinators, providing guidance on best practices and strategic planning techniques.
- Coordinated schedules and timelines for events.
- Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.
- Coordinated large-scale corporate events, ensuring seamless execution and attendee satisfaction.
- Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.
- Streamlined vendor selection and negotiation, ensuring high-quality services while adhering to budget constraints.
- Increased event attendance, leveraging social media platforms and email marketing campaigns to raise awareness.
- Trained and supervised event staff to complete tasks on time.
- Implemented protocols and procedures to effectively manage planning process.
- Developed creative themes for events and created related activities to engage attendees.
- Implemented contingency plans to address last-minute changes or unforeseen events.
Patient Service Representative
Aurora Medical Center
02.2021 - 01.2022
- Used [Software] to schedule appointments.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Greeted and assisted patients with check-in procedures.
Lunch Supervisor
Chartwells Schools Dining Services
09.2016 - 01.2022
- Supervised lunch operations, ensuring compliance with health and safety regulations.
- Coordinated meal service for students, promoting efficient dining experiences.
- Trained staff on proper food handling techniques and customer service standards.
- Monitored student behavior during lunch, fostering a positive environment.
- Implemented procedures to improve food presentation and reduce waste.
- Resolved conflicts among students promptly, maintaining order and respect in dining area.
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
- Enforced lunchroom rules by redirecting negative student behavior.
- Facilitated communication between parents and school administration regarding individual student concerns or dietary restrictions.
- Demonstrated professionalism at all times while representing the school''s values within the lunchroom environment.
- Enhanced cafeteria efficiency by assisting in the organization and distribution of food trays.
- Developed strong relationships with students, establishing trust and rapport that contributed to a positive dining experience.
- Participated in ongoing training sessions to stay updated on school policies and procedures related to child safety and nutrition guidelines.
- Cleaned and sanitized surfaces, tools, and equipment.
- Served food according to temperature, safety, and presentation guidelines.
Education
High School Diploma -
St. Francis High School
St. Francis WI Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient intake
- Payment collection
- Scheduling appointments
- Patient greeting
- Eligibility determination
- Medical insurance
- Office administration
- Data entry proficiency
- Document filing
- Reception management
- Medical billing
- Patient education
- Directing callers
- Phone etiquette
- Patient follow-up
- Check-in coordination
- Patient admitting
- Phone and email etiquette
- Insurance billing
- Flexible schedule
- Multitasking and organization
- Patient registration
Timeline
Patient Service Representative
Children's Wisconsin
10.2025 - Current
Patient Service Representative
Froedtert Hospital
04.2023 - 09.2025
Patient Service Representative
Aurora Medical Center
02.2021 - 01.2022
Lunch Supervisor
Chartwells Schools Dining Services
09.2016 - 01.2022
Event Coordinator
Fun Events Inc.
04.2014 - 09.2022
High School Diploma -
St. Francis High School