Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

CANDY SANTANA

Santo Domingo

Summary

Entertainment professional with extensive experience in event coordination and youth program management. Demonstrated success in enhancing guest engagement through innovative programming and effective communication strategies. Proficient in administrative support and staff training, creating a collaborative environment that encourages teamwork and creativity.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Entreteiment Coordinator

Holland America Line
Seattle
12.2022 - Current

Managed administrative tasks, including IPM schedules and supply orders alongside ED.

Coordinated event planning to enhance department operations.

Oversaw daily operations of entertainment department and staff schedules.

Curated daily program for ship, including Navigator App content and music venues.

  • Monitored inventory levels and ordered additional supplies as needed.
  • Organized team events to promote a positive work environment.
  • Assisted new crew and entertainers with welcome materials and guidance.
  • Streamlined communication between departments to improve operational efficiency.

Entertainment Host/Youth Specialist

Holland American Line Ltd
Seattle
12.2022 - Current
  • Following and conducting duties that are specified on the entertainment schedule.
  • Managed the kids' club team and organized themed events, the same as the staff schedule.
  • Handled administrative duties using PowerPoint, Excel, and Word.
  • Organize events and activities for families.
  • Promotes and organizes children's activities (games, sports activities, etc.). While building trust with their parents.
  • Provides a daily briefing to all guests regarding activities onboard.
  • Host game nights and trivia for the guests.
  • Greeted guests and provided information regarding available entertainment activities.

Early Years Coordinator

Norwegian Cruise Line Holdings Ltd
Miami
04.2016 - 07.2022
  • As the Early Years Coordinator I oversees the program for under 3 year's old children and under 5 program and I am responsible for the implementation of all early year programming as it relates to the Educational Programs
  • Oversee social, educational and entertainment needs for all the children on board
  • I provides a combination of programming and implementing early year's recreation, sports and or childhood education for ages 6 months to 5 years all under the direction of the Youth Program Manager
  • Involving the children in creative activities, Such as art, dance, and music.

Kids Experience Manager

Hotel Bahia Principe
Punta Cana
10.2020 - 01.2021
  • Assigned and oversaw daily site cleanup by counselors
  • Led youth programs for ages 3–17; created daily activity schedules
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Completed and maintained time and attendance forms and inventory lists.
  • Administered first aid and notified emergency medical personnel.

Education

Bachelor - Marketing

0&M UNIVERSITY
SANTO DOMINGO, DO

Skills

  • Administrative support and office management
  • Customer service
  • Youth program management
  • Event coordination and guest engagement
  • Time management and organization
  • Staff training
  • Attention to detail
  • Communication skills
  • Event planning
  • Positive attitude and team collaboration

Certification

  • Advance Child Care Certification with pediatric first aid/CPR/AED American Red Cross
  • Babysitter Certification American Red Cross
  • Nursery Attendant Certification American Red Cross
  • Crowd Management and Safety Training
  • Crisis Management and Human Behavior
  • Proficiency in Designated Security Duties

Languages

  • English
  • Spanish

Timeline

Entreteiment Coordinator

Holland America Line
12.2022 - Current

Entertainment Host/Youth Specialist

Holland American Line Ltd
12.2022 - Current

Kids Experience Manager

Hotel Bahia Principe
10.2020 - 01.2021

Early Years Coordinator

Norwegian Cruise Line Holdings Ltd
04.2016 - 07.2022

Bachelor - Marketing

0&M UNIVERSITY