Candy Silva
Dallas,TX
Summary
I am a motivated and customer focused individual seeking to secure an opportunity to fully utilize my training and experience to make a significant contribution to the company's success. I am a good listener and leaner who can communicate well with a group or on an individual level. I am well organized with a clear and positive approach to problem solving and always seek to achieve high standards in whatever work I undertake.
Overview
9
9
years of professional experience
Work History
Strategic Account Manager
Grimes Truck and Auto Parts
Grand Prairie, TX
07.2024 - Current
- Developed and maintained strong relationships with key accounts to drive customer satisfaction.
- Collaborated with cross-functional teams to align product offerings with client needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Analyzed market trends and competitor activity to identify growth opportunities.
- Executed strategic account plans that enhanced client retention and loyalty.
- Coordinated logistics and inventory management to fulfill customer orders efficiently.
- Served as the primary point of contact for all account-related matters, building trust with key decisionmakers.
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Stayed current on company offerings and industry trends.
Client Advisor-Chanel
Neiman Marcus
Dallas, TX
01.2020 - 06.2024
- Developed personalized client relationships to enhance customer satisfaction and loyalty.
- Provided expert product knowledge, assisting clients in making informed purchasing decisions.
- Collaborated with team members to deliver seamless shopping experiences for high-profile clientele.
- Trained new staff on best practices for client engagement and service excellence.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
Hair Stylist
Llucion Beauty Salon
Dallas, TX
01.2017 - 12.2019
- Provided personalized hair consultations to determine client needs and preferences.
- Executed advanced haircutting techniques, including layering and texturizing, to achieve desired styles.
- Enhanced customer satisfaction through attentive service and expert styling recommendations.
- Maintained cleanliness and organization of workstations to ensure a welcoming salon environment.
- Established strong client relationships that fostered repeat business and referrals through exceptional service delivery.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Education
High School Diploma -
Yvonne A. Ewell Townview Center
Dallas, TXSkills
- Client interaction
- Product promotion
- Relationship management
- Customer engagement
- Account management
- Industry awareness
Languages
Spanish
English
Timeline
Strategic Account Manager
Grimes Truck and Auto Parts
07.2024 - Current
Client Advisor-Chanel
Neiman Marcus
01.2020 - 06.2024
Hair Stylist
Llucion Beauty Salon
01.2017 - 12.2019
High School Diploma -
Yvonne A. Ewell Townview Center