Candy Tresler
Aliso Viejo,CA
Summary
An experienced dental professional with more than 30 years of diverse health care experience, able to set a vision and execute. Often described as a “textbook of knowledge” with a passion for continuous learning and a knack for integrating collaborative teams around a shared vision. A strong communicator and presenter.
Overview
28
28
years of professional experience
Work History
VP. Product Development and Management
Fluent
Hamilton, NJ
09.2022 - Current
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
Sr. Director, Patient Relations and Plan Deploymen
PACIFIC DENTAL SERVICES
Irvine, CA
08.2019 - 08.2022
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.
Director, Plan Deployment New Markets & Patient Re
Pacific Dental Services
Irvine, CA
11.2017 - 08.2019
Developed and led strategic insurance objectives in New Markets. Directly responsible for the selection and roll‐out of insurance contracts in New Markets. Accountable for the credentialing of doctors and offices as well as training.
In addition, responsibilities included the coordination of the credentialing of Pacific Dental Services supported dentists, oversight of patient grievance protocols, systems, and resolutions, operational requirements for acquisitions and program relocations, review of NPDB reports, direct coaching of supported dentists with respect to patient complaints, as well as support of the overall process of management and corporate decision‐making to ensure the organization maximizes its short, medium and long‐term profitability and shareholder returns.
Director, Insurance Partnerships
PACIFIC DENTAL SERVICES
Irvine, CA
09.2013 - 04.2016
lead strategic objectives to deepen and fully leverage Pacific Dental Services’ carrier relationships on behalf of its supported dentists and practices, resulting in industry-leading insurance programs for such dentists and practices.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Manager, Patient Relations
Pacific Dental Services
Irvine, CA
08.2008 - 09.2013
Established and led the grievance strategy for Pacific Dental Services’ supported offices. Developed a robust support process to assist dentists and their staff in resolving patient complaints within the office, which has resulted in a year-over-year reduction of grievances filed with external agencies, including, but not limited to, insurance carriers, dental boards, professional associations, small claims courts, and the BBB.
Built and maintained collaborative, mutually beneficial partnerships with all primary stakeholders, including the OwnerDentists, affiliated dentists, Regional Partners, dental practice staff, and key insurance carriers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Project Director
SAFEGUARD HEALTH ENTERPRISES, INC
Aliso Viejo, CA
03.1998 - 06.2008
- Implemented strategic project management methodologies, leading to efficient and successful project delivery.
- Achieved consistent on-time project completion by establishing clear goals and timelines for team members.
- Enhanced team productivity through regular progress tracking and performance evaluations.
- Streamlined communication channels with stakeholders, resulting in improved collaboration and decisionmaking.
Skills
- Price Structuring
- Revenue Cycle Management
- Contract Negotiation
- Operations Management
- Business Development
- Market Research
An e
- Process Improvement
- Client Relationship Building
- Critical Thinking
- Policy and Procedure Development
- Documentation and Reporting
- Team Leadership
- Coaching and Mentoring
Affiliations
- NADP, Codes and Clinical Committees
- CADP Quality Assurance Consultant
Timeline
VP. Product Development and Management
Fluent
09.2022 - Current
Sr. Director, Patient Relations and Plan Deploymen
PACIFIC DENTAL SERVICES
08.2019 - 08.2022
Director, Plan Deployment New Markets & Patient Re
Pacific Dental Services
11.2017 - 08.2019
Director, Insurance Partnerships
PACIFIC DENTAL SERVICES
09.2013 - 04.2016
Manager, Patient Relations
Pacific Dental Services
08.2008 - 09.2013
Project Director
SAFEGUARD HEALTH ENTERPRISES, INC
03.1998 - 06.2008