Candyce Montone
Chicopee,Massachusetts
Summary
Highly motivated professional well-versed in leading successful projects and teams. Proven record of planning and executing projects and driving operational efficiency in fast-paced, deadline-oriented environments. Skilled communicator with the ability to motivate and inspire teams to drive positive outcomes and develop long-term customer relationships. Adept at utilizing a combination of analytical, technical, and problem-solving skills to maximize team performance.
Overview
7
7
years of professional experience
10
10
Years customer service in the food industry
3
3
Exceptional omw on one problem solving in the work industry
Work History
Peer Support Specialist
Behavior Health Network
03.2022 - 10.2023
- Have conversations with guest, making sure to meet their needs
- Sharing lived experience
- Data entry get them beds in detox if necessary if that's what they're looking for get them assessed by crisis
- Each person is treated equal each guest has their own story and treated and assessed as needed to their needs person to person etc
Assistant manager, Manager
Dunkin donuts
08.2022 - 03.2023
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
Receptionist, administrative assistant
Web CT
Danvers , Ma
02.2019 - 08.2022
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Operated multi-line telephone system to answer and direct high volume of calls.
Server
McCormick & Schmick's Seafood & Steaks
Boston , Ma
10.2016 - 02.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
Education
Certification -
Holyoke Community College
Holyoke, MA10.2022
Diploma -
Revere high School
Revere, MA06.2000
Skills
- Emotional Intelligence
- Problem Solving
- Operations Management
- Resource Allocation
- Organizational Skills
- Effective Communication
- Product Management
- Time Management
- Customer Relationship Management
- Sales Management
- Team Leadership
- Performance Management
- Budget Management
Timeline
Assistant manager, Manager
Dunkin donuts
08.2022 - 03.2023
Peer Support Specialist
Behavior Health Network
03.2022 - 10.2023
Receptionist, administrative assistant
Web CT
02.2019 - 08.2022
Server
McCormick & Schmick's Seafood & Steaks
10.2016 - 02.2019
Certification -
Holyoke Community College
Diploma -
Revere high School
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