Candyce Montone
Chicopee,Massachusetts
Summary
Highly motivated professional well-versed in leading successful projects and teams. Proven record of planning and executing projects and driving operational efficiency in fast-paced, deadline-oriented environments. Skilled communicator with the ability to motivate and inspire teams to drive positive outcomes and develop long-term customer relationships. Adept at utilizing a combination of analytical, technical, and problem-solving skills to maximize team performance.
Overview
7
7
years of professional experience
10
10
Years customer service in the food industry
3
3
Exceptional omw on one problem solving in the work industry
Work History
Peer Support Specialist
Behavior Health Network
03.2022 - 10.2023
- Have conversations with guest, making sure to meet their needs
- Sharing lived experience
- Data entry get them beds in detox if necessary if that's what they're looking for get them assessed by crisis
- Each person is treated equal each guest has their own story and treated and assessed as needed to their needs person to person etc
Assistant manager, Manager
Dunkin donuts
08.2022 - 03.2023
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
Receptionist, administrative assistant
Web CT
Danvers , Ma
02.2019 - 08.2022
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Operated multi-line telephone system to answer and direct high volume of calls.
Server
McCormick & Schmick's Seafood & Steaks
Boston , Ma
10.2016 - 02.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
Education
Certification -
Holyoke Community College
Holyoke, MA10.2022
Diploma -
Revere high School
Revere, MA06.2000
Skills
- Emotional Intelligence
- Problem Solving
- Operations Management
- Resource Allocation
- Organizational Skills
- Effective Communication
- Product Management
- Time Management
- Customer Relationship Management
- Sales Management
- Team Leadership
- Performance Management
- Budget Management
Timeline
Assistant manager, Manager
Dunkin donuts
08.2022 - 03.2023
Peer Support Specialist
Behavior Health Network
03.2022 - 10.2023
Receptionist, administrative assistant
Web CT
02.2019 - 08.2022
Server
McCormick & Schmick's Seafood & Steaks
10.2016 - 02.2019
Certification -
Holyoke Community College
Diploma -
Revere high School
Similar Profiles
Stacy GonzalezStacy Gonzalez
Central Intake Coordinator at Behavior Health NetworkCentral Intake Coordinator at Behavior Health Network
Lakeisha TillmanLakeisha Tillman
Care Coordinator at Behavior Health NetworkCare Coordinator at Behavior Health Network
Fathiya RoobleFathiya Rooble
Bilingual Team Lead at Behavior Health NetworkBilingual Team Lead at Behavior Health Network