Candyce Roberts
Jacksonville,FL
Summary
Detail-oriented healthcare scheduling and administrative professional with over 4 years of experience supporting home health operations, patient intake, clinician scheduling, and interdisciplinary communication. Proven ability to manage high-volume scheduling, coordinate patient admissions, maintain accurate documentation, and support operational efficiency in fast-paced healthcare environments. Skilled in electronic medical record systems, patient coordination, and healthcare workflow management.
Overview
5
5
years of professional experience
Work History
Scheduler
Brooks Rehabilitation- Home Health
Jacksonville, FL
07.2024 - Current
- Schedule and manage home health visits across a high-volume patient census while supporting clinician productivity
- Coordinate 15–25 new patient admissions weekly and align visit frequencies with staffing availability
- Supported field staff by updating schedules, confirming visit availability, and addressing coordination issues
- Monitor schedule efficiency and assist with resolving last-minute staffing and patient care conflicts
- Utilize EMR and scheduling platforms to maintain accurate visit tracking and operational workflow
Scheduling Specialist & Intake Coordinator
Community Home Health
Saint Augustine, FL
10.2021 - 07.2024
- Processed incoming patient referrals and coordinated intake documentation for home health services
- Verified patient information, physician orders, and insurance requirements to support admission readiness
- Communicated with referral sources, patients, and clinical teams regarding intake status and documentation needs
- Assisted with patient onboarding and coordination of care initiation
- Maintained accurate records and ensured timely processing of intake-related tasks
- Recognized as Servant Leader of the Year (2022) for leadership and operational excellence.
Team Care Coordinator
Nurse on Call
Daytona Beach, FL
01.2021 - 10.2021
- Analyze daily coverage needs and adjust schedules to minimize missed visits and care delays
- Managed daily clinician visit assignments in a fast-paced home health environment
- Responded to call-outs, patient schedule changes, and urgent coverage requests while maintaining continuity of care
- Maintained accurate scheduling documentation and assisted with operational support tasks
Education
High School Diploma -
Saint Augustine High School
Saint Augustine, FL05.2017
Skills
- Healthcare Scheduling
- Patient Intake Coordination
- Home Health Operations
- Electronic Medical Records (EMR)
- Patient Care Coordination
- Administrative Support
- Medical Documentation
- Scheduling Systems
- Data Entry
- Workflow Coordination
- Microsoft Office Suite
- Customer Service
- Team Collaboration
- Problem Solving
- HomeCare HomeBase
Timeline
Scheduler
Brooks Rehabilitation- Home Health
07.2024 - Current
Scheduling Specialist & Intake Coordinator
Community Home Health
10.2021 - 07.2024
Team Care Coordinator
Nurse on Call
01.2021 - 10.2021
High School Diploma -
Saint Augustine High School