Caneil Nelson
Summary
Current marketing major at the University of Central Florida with 9 years of customer service experience who is skilled in building relationships with clients to ensure repeat business. Proven ability to increase sales through the simplification of business processes and always looking for ways to solve difficult problems with creative solutions. Certified in Microsoft Word, Powerpoint, and Excel; able to navigate fast and efficiently.
Overview
7
7
years of professional experience
Work History
Luggage Services
Loews Hotels
03.2022 - Current
- Enhanced customer satisfaction by efficiently processing luggage check-ins and retrievals.
- Streamlined luggage handling processes for improved operational efficiency and reduced wait times.
- Assisted passengers with special needs, ensuring a smooth and positive travel experience.
- Resolved lost luggage issues promptly, minimizing passenger distress and inconvenience.
Crew
AC Marriott
09.2021 - 03.2022
- Provide customer service by greeting and providing parking assistance to guests
- Attention to detail to ensure accuracy matching guests with the correct car
- Perform drive and park assignments per department policies and procedures
- Provide high level professionalism when interacting with guests.
Crew
Copper Fish
09.2020 - 03.2021
- Ensured customer satisfaction by being accessible and maintaining a friendly demeanor
- Exceptional customer service by building rapport with a diverse range of customers and providing efficient problem solving when issues arise
- Success multitasking while demonstrating professionalism and courtesy in a fast-paced environment.
Sales Associate
Dicks Sporting Goods
10.2018 - 08.2021
- Work as a team member by providing back-up, locating products, cleaning, and organizing assigned sale area
- Provide a positive customer experience by responding to questions and requests, recommending products that were related to their needs, and interacting with them in a friendly manner
- Manage several tasks such as: satisfying multiple customers at once, improved daily sales for the company by personal selling and packing down materials for easy access to customers.
Crew Member
Chipotle Restaurant
05.2017 - 07.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
Bachelor of Science - Business Administration
University of Central Florida
Orlando, FLAssociate of Arts - Business Management
Palm Beach State College
Lake Worth, FL06.2021
Skills
- ADDITIONAL INFORMATION
- Computer Skills:
- Excel, Word, PowerPoint
- Active listening
- Cross-functional collaboration
- Team collaboration
- Property Management:
- Adaptability:
Accomplishments
- Certifications: Microsoft Office
Timeline
Luggage Services
Loews Hotels
03.2022 - Current
Crew
AC Marriott
09.2021 - 03.2022
Crew
Copper Fish
09.2020 - 03.2021
Sales Associate
Dicks Sporting Goods
10.2018 - 08.2021
Crew Member
Chipotle Restaurant
05.2017 - 07.2021
Bachelor of Science - Business Administration
University of Central Florida
Associate of Arts - Business Management
Palm Beach State College
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