Jessica Medrano
Brooklyn,NY
Summary
- Versatile Motivated and compassionate candidate seeking employment for a case manager, position to help in assisting others
- Experienced working in health care with excellent communication skills
- Certified in Mental Health
- Mental health first aid USA Been trained to provide initial help to people experiencing mental health problems such as depression, anxiety disorders, psychosis, and substance use disorders physical and mental abuse
- Experience working in Family
- Shelter, Single Men and Women Shelter.
Overview
18
18
years of professional experience
Work History
Social Services Supervisor, Temp Director of S.S
at NAICA, 535 Van Buren
07.2022 - 01.2024
- Oversee 6+ Case Managers Provide and ensure delivery of quality services to all clients through direct supervision of a team of Case Managers, Housing
- Specialists, Recreational Specialist, Social Service Supervisors, Program
- Coordinator and Employment Specialists
- Coordinate all case management services, including assessments and development and implementation of service plans
- Ensures that staff appropriately identifies the needs of the clients, provide appropriate referrals and ensure case managers follow up with resources
- Ensure assessments, service plans and interactions with the clients are appropriately documented
- Act as the point person with subcontractors and/or service providers including, but not limited to, medical providers, mental health providers, substance abuse providers and employment services providers
- Identify changing program needs and program gaps and develop new services, service directions, and/or programs to meet client needs
- Ensure all reports are submitted accurately and in a timely manner
- Responsible for ensuring monthly housing targets are met
- Monitor staff time and attendance utilizing the pay com program
- Monitor demographic reports to ensure consistency with ILP compliance
- Ensure all employees in Social Services department receive all mandated training and any courses which are indicated for additional professional growth and development as a department or as individuals
- Collect, analyze, and report on departmental statistics as required by NAICA, funding bodies, and regulatory agencies
- Organize onsite and offsite training opportunities for professional development of staff
- Facilitate weekly meetings with social service staff to address client issues and progress
- Ensure adherence to all requisite regulations and NAICA/DHS policies and procedures
- Act as a liaison with other department directors
- Provide crisis intervention and stabilization as needed
- Tasks may be modified, expanded and/or assigned over a period of time
Shift Supervisor
DHS
Brooklyn, NY
03.2021 - 07.2022
- Role have teams of 3 to 6 community associates and are responsible for varied tasks including, but not limited to
- Following:
- Overseeing social services operations and seamless transitions from one shift to next
- Supervising and supporting community associates, including reviewing completed assessments
- Ensuring that community associate staff provide culturally sensitive, trauma
- Ensuring appropriate staff coverage and monitoring attendance
- Intervening in crises and counseling clients as needed
- Planning and troubleshooting with operations and security staff
- Coordinating interpretation and translation services
- Troubleshooting with NYC Department of Education (DOE)
- Coordinating with Mayor's Office of Immigration Affairs (MOIA)
- Providing coverage for community associate staff as needed
- Meeting with operations and security staff for planning and site management
- Managing and documenting incidents
- Managing and updating rosters and attendance
CASE MANAGER / TEMP SUPERVISOR
AAPCI
Brooklyn, NY
01.2021 - 07.2022
- Conduct initial intake including but not limited to social service assessments, psychosocial, independent living plans, and referrals of incoming clients who are referred from the shelter system
- Conducts updates to psychosocial assessments and other evaluations as basis for developing appropriate referrals, changes in treatment planning, and other interventions
- Develop Individual Living Plan (ILP) with client participation , Review client assessments
- Identify benefits or entitlements that may be available
- Connect clients to psychiatric services
- Connect clients to medical treatment & substance use treatment facilities when applicable
- Obtain identification, public benefits and other applicable income sources for clients
- Meet biweekly with clients to assess ongoing needs, encourage harm reduction, and update service plans
- Document all efforts in providing services, interactions, follow-up regarding resident involvement
- Maintains up-to-date confidential client case records for assigned case loads
- Completes daily tracking for ILP completion reports
- Conducts work related functions with staff, clients and others, in a professional manner
- Serves as a liaison to appropriate support service agencies and programs e.g.
- Health facilities; Income Maintenance Center, Board of Education, etc.)
- Performs other related duties as requested
- Participate in regular scheduled social service team meetings
- Work with all DHS and HRA staff to ensure client housing needs are being addressed in a timely manner and thoughtful manner
- Provides ongoing psychosocial assessments and referrals
- Interview clients to evaluate and individualize their immediate needs to gather background information and referrals for development of a psychosocial assessment
- Completes Bi-weekly ILP
- Maintaining client's files and charts updated
- Completes daily and monthly activity reports
Bilingual Senior Case Manager, Case Manager Supervisor
CHILDREN'S COMMUNITY
Brooklyn, NY
07.2017 - 03.2021
- Manage client's intake and assessment process to orient clients to the program and produce a comprehensive assessment of a client's service needs
- Develop with clients a mutually agreed-upon individual service plan reflecting assessment findings goals and update the plan with the clients as required
- Ensure housing and performance outcomes are met on a monthly/ quarterly/ annual basis
- Monitor and track clients housing placements and Individual Service Plans
- Supervisory with case managers on a monthly basis / Performance Evaluation
- Oversee the assessment of clients upon admission, change of condition and review and update care plans
- Weekly social services meeting with Case Managers
- Meet regularly with clients to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals; Provide supportive counseling to strengthen
- His/her ability to make appropriate life decisions
- Document case management activities in accordance with agency and funder guidelines
- And procedures; Collect service data and participate in evaluation and quality assurance activities
- Perform Chart Audits, Supervised Case Managers and their caseload
- Located and referred clients to appropriate providers and community resources
- Formulated plans and prepared clients for permanent housing placement
- Interviewed and evaluated clients, devise Independent Living Plans and goals
- Quickly responded to crisis situations when severe mental health and behavioral issues arose
- Completed intake assessment with new/recurring residents and provide orientation to program expectations and services
- Made service arrangements as indicated such as: referrals to medical providers, home
- Care, mental health and substance USCIS services, abuse services, legal services, detox programs, day
- Treatment programs, therapy, and independent living
- Worked with residents in securing and maintaining entitlements/benefits
- Conducted weekly unit inspections and monitors the physical and emotional condition of the consumer and observes units.
Case Manager II /, Child Recreational Care Coordinator
Elderly and Youth Family Services
07.2015 - 03.2017
- Conducted home evaluations, request AIs from applicants
- Provided information on resources to clients and their families in order to obtain assistance with home, educational and vocational needs
- Help complete yearly household income verification
- Collaborated with client's therapist and mental health team in order to facilitate completion of goals
- Provided referrals for in -home - aid - services, occupational therapy, adult day care, and nursing homes
- Aid clients in gaining reimbursements for prescriptions, and medical supplies
- Work closely with clients, family members, and medical staff to identify appropriate goals and needs to achieve the highest quality of life possible
- Work with family members to keep the client's in the least restrictive environment
- Implement rehabilitative and behavioral modification programs and services for the youth coordinate and supervise adolescent daily living activities
- Enforce behavioral activities program and facility rules, actively participate in individual and group treatment activities
- Support and promote rehabilitation and treatment programs, attend training sessions, workshops, and staff meetings to improve knowledge, skills, achieve rehabilitative program goals
- Prepare reports and documents for client treatment progress, group interaction, create treatment plans.
case Manager / Family Counselor, Army Case Manager
Military Veterans Family Services US, Board of Education
08.2014 - 12.2015
- Provided individual, couples, and family counseling with mental health and behavioral
- Provided ongoing assessments and evaluations of client's needs, including goal progress, safety plan, and GAF score
- Provided referrals and resources within the community such as, case management, addiction services, housing
- Collaborated with agencies such as Department of Social Services
- Department of, , Parole and Probation, and, to provide additional services to clients
- Report abuse and neglect cases to the Department of Social Services and participate in Family Involvement Meetings to discuss and create a safety plan for families
Health Technician Supply Sergeant Military / Family Outreach Specialist
U.S Army, H
08.2010 - 12.2013
- Responsible for all office medical procedures such as faxing, filing and all other medical clerical work
- Responsible for new staff training on clerical and reception procedures
- Prioritized, planned and coordinated work activities for entire staff
- Created all end of day reports on incoming inquiries and outgoing supplies
- Kept day to day records on sign outs and returns
- Reported to Senior Director on all staff activities and staff progression
- Conducted quarterly evaluations on all staff and maintained detailed records
- Residential Counselor Mental Health
Residential Counselor
Mental Health, A.H.R.A
Manhattan, NY
12.2005 - 10.2010
- Provided direct care/ counseling and crisis intervention for individuals with intellectual and developmental disabilities
- Implemented and conducted program goals alongside with individuals
- Assisted individuals with medical appointments and community inclusion activities / supervise medication dispense
- Report crises including incidents and emergencies to higher personnel
- Conducted pre/post follow-ups with individuals to set
- Provided direct care/ counseling and crisis intervention for individuals with intellectual and developmental disabilities, responsible for caseload of individuals and face to face counseling
- Implemented and conducted program goals alongside with individuals
- Assisted individuals with medical appointments and community inclusion activities / supervise medication dispensed
- Rehabilitation and behavioral modification programs and services, coordinate and supervise adolescent daily living activities, enforce behavioral activities program and facility rules, actively participate in individual and group treatment activities, support and promote rehabilitation and treatment programs
Skills
- Skills and education
- US Army Administrative
- Case Manager 2 / Case Manager Supervisor / Client Care Coordinator Bilingual
- Spanish
- Skills
- DHS Cares training (10 years)
- Military Experience (8 years)
- Case Management (10 years)
- Military Service
- Branch: United States Army
- Rank: E7
- Certifications and Licenses
- Mental Health First Aid
- Additional Information
- Home Evaluations /Drug Assessment / Mental Assessment
- Community Resources
- Treatment Plans
- Goal Setting
- Inter-agency Communication
- Proficient in
- Microsoft Office; Excellent oral/written communication and phone skills;
- Extensive experience with individuals with MICA; CPR Certified (Adult with
- AED); SCIP-R Certified; AMAP Certified
Timeline
Social Services Supervisor, Temp Director of S.S
at NAICA, 535 Van Buren
07.2022 - 01.2024
Shift Supervisor
DHS
03.2021 - 07.2022
CASE MANAGER / TEMP SUPERVISOR
AAPCI
01.2021 - 07.2022
Bilingual Senior Case Manager, Case Manager Supervisor
CHILDREN'S COMMUNITY
07.2017 - 03.2021
Case Manager II /, Child Recreational Care Coordinator
Elderly and Youth Family Services
07.2015 - 03.2017
case Manager / Family Counselor, Army Case Manager
Military Veterans Family Services US, Board of Education
08.2014 - 12.2015
Health Technician Supply Sergeant Military / Family Outreach Specialist
U.S Army, H
08.2010 - 12.2013
Residential Counselor
Mental Health, A.H.R.A
12.2005 - 10.2010