Canesha Hamblin
Glendale,AZ
Summary
Results-driven service representative with a solid foundation in customer service and interaction. Skilled in resolving conflicts and communicating effectively, ensuring customer satisfaction. Strong team collaborator, adaptable to evolving needs, and focused on delivering efficient service. Acknowledged for reliability and a proactive approach to achieving both customer and organizational success.
Overview
17
17
years of professional experience
Work History
Account Service Representative
Upgrade Inc.
Phoenix, AZ
02.2025 - Current
- Coordinated account updates and maintained accurate records within CRM systems to streamline communication.
- Clarified loan contract details for customers, ensuring thorough understanding of terms and conditions.
- Assisted customers in effectively managing and completing monthly payment processes to ensure account accuracy.
- Provided step-by-step instructions for customers to navigate and utilize online account services efficiently.
- Mediated disputes by employing conflict resolution skills to ensure constructive outcomes.
- Manage 30+ incoming calls daily while meeting metrics
Customer Service Representative III
Avesis
Phoenix, AZ
04.2018 - 08.2024
- Assisted in managing hybrid roles within Cadence Government/Commercial and Premier Access BAS/MCare for dental and vision services. Supported problem-solving initiatives with a strong attention to detail. Collaborated with teams to achieve operational goals.
- Demonstrated exceptional organizational skills and attention to detail while managing multiple systems and tasks simultaneously.
- Facilitated member and provider support while integrating and adapting to evolving information.
- Applying GVU training to manage Member and provider grievances while deescalating the call.
- Evaluated dental and vision claim statuses while confirming benefit coverage accuracy.
- Ensured compliance with meeting adherence and quality standards.
Pharmacy Representative
CAREMARK
Phoenix, AZ
11.2016 - 10.2017
- Provided support to members with chronic conditions in understanding and utilizing mail order medication services.
- Collaborated with pharmacy operations team members to streamline medication management.
- Addressed patient concerns stemming from inaccurate or incomplete information.
- Managed incoming calls by accurately directing them to relevant departments for prompt resolution.
Customer Service Sales Associate
Empereon-Constar
Phoenix, AZ
06.2016 - 11.2016
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Engaged potential customers through outbound calls to drive sales performance and meet established quotas.
- Identified and tackled customer issues to improve overall service quality.
Certified Nursing Assistant
TABOR HILS HEALTHCARE
Naperville, IL
09.2015 - 05.2016
- Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home-healthcare and nursing-home settings.
- Ensured the accurate, timely flow of information by maintaining thorough patient records and updating healthcare team on patients' status.
- Guided and supervised the assigned team as per the company rules and regulations.
- Led training sessions for new hires in field operations.
Certified Nursing Assistant
ALDEN ESTATES OF NAPERVILLE
10.2014 - 09.2015
- Oversaw daily monitoring of vital signs and behavioral patterns, ensuring accurate reporting to supervising nurse.
- Facilitated training sessions for new hires to enhance onboarding experience.
- Facilitated activities of daily living to enhance patient independence.
Care Manager/Medical Technician
BRIGHTEN GARDENS
Wheaton, IL
08.2008 - 03.2013
- Assessed and addressed residents' personal hygiene needs while promoting independence in daily living activities.
- Monitored and maintain resident's stability and assisted with administering daily medication to residents and recording each occurrence in their daily logs.
Education
Certified Nursing Assistant I - undefined
WILBUR WRIGHT COLLEGE
Chicago, IL05.2003
undefined
MANLEY HIGH SCHOOL
Chicago, IL05.2003
Skills
- Customer Relationship Management (CRM)
- Analytical thinking
- Data input
- Microsoft Office suite
- HIPAA compliance
Timeline
Account Service Representative
Upgrade Inc.
02.2025 - Current
Customer Service Representative III
Avesis
04.2018 - 08.2024
Pharmacy Representative
CAREMARK
11.2016 - 10.2017
Customer Service Sales Associate
Empereon-Constar
06.2016 - 11.2016
Certified Nursing Assistant
TABOR HILS HEALTHCARE
09.2015 - 05.2016
Certified Nursing Assistant
ALDEN ESTATES OF NAPERVILLE
10.2014 - 09.2015
Care Manager/Medical Technician
BRIGHTEN GARDENS
08.2008 - 03.2013
Certified Nursing Assistant I - undefined
WILBUR WRIGHT COLLEGE
undefined
MANLEY HIGH SCHOOL