Precious Betts
Ocean Springs,MS
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Account Service Representative
Cspire Wireless
Ocean Springs, MS
10.2020 - Current
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Maintained positive account relationships through regular contact and knowledgeable service for every need.
- Performed routine audits of client accounts to ensure accuracy of information.
- Developed strategies to increase customer satisfaction levels by providing excellent customer service.
- Created visualizations of complex data sets using Excel, Tableau, Power BI or similar software.
- Filed data and related information to maintain and update databases.
- Developed custom algorithms for extracting key insights from large datasets.
- Monitored changes in market conditions that could affect the organization's charting strategy.
- Maintained up-to-date knowledge of relevant laws, regulations, policies, procedures and standards.
Customer Service Representative
ATT
Ocean Springs, MS
06.2018 - 09.2020
- Improved customer service wait times to mitigate complaints.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collected deposits or payments and arranged for billing.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Data Analyst
Ohio Unemployment
Remote
02.2015 - 03.2018
- Identified needs of customers promptly and efficiently.
- Translated raw data into meaningful information using statistical techniques.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Answered 100 calls per shift to assist with customer questions and concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Gautier High School
Gautier, MS05-2015
Skills
- Customer Service
- Needs Assessment
- Promotional Support
- Quality Control
- Call Center Operations
- Sales and Upselling
- Problem Resolution
- Professional Phone Voice
- Microsoft Office Expertise
- Customer Relationship Management (CRM)
- Policies and Procedures Adherence
- Data Entry
Timeline
Account Service Representative
Cspire Wireless
10.2020 - Current
Customer Service Representative
ATT
06.2018 - 09.2020
Data Analyst
Ohio Unemployment
02.2015 - 03.2018
High School Diploma -
Gautier High School
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