Canesha McCoy
Taylorsville,MS
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist/Medical Assistant
Covington County Hospital
Collins, MS
08.2022 - Current
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Scheduled and confirmed appointments.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Processed payments and updated accounts to reflect balance changes.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Substitute Teacher
Kelly Services
Collins, MS
08.2022 - Current
- Communicated with head teacher to execute priorities for school day and ongoing lesson plans.
- Graded tests and assignments using head teacher's grading guidelines.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Helped head teacher by restocking missing or low supplies in classroom.
- Monitored student progress throughout the day.
- Explained assignments and relayed information from lead teacher.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Prepared, administered and graded tests and assignments to evaluate student progress.
- Provided classroom instruction outlined in teacher's lesson plans.
CSR - Customer Service Representative
Maximus
Hattiesburg, MS
11.2022 - 01.2023
- Updated databases with new and modified customer data.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Mentored new employees on procedures and policies to maximize team performance.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Developed strong customer relationships to encourage repeat business.
- Maintained records of customer interactions, transactions, comments, and complaints.
Hardee's Manager
Hardee's
Collins, MS
08.2020 - 08.2022
- Reviewed completed work to verify consistency, quality and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Coached, mentored and trained team members in order to improve their job performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and trained new employees to meet job requirements.
Education
Associate's Degree in Health Science - Health Sciences
Jones County Junior College
Ellisville05-2022
High School Diploma -
Seminary High School
Seminary05-2020
Skills
- Clerical Support
- Office Management
- File Management
- Data Entry
- Administrative Support
- Scheduling
- Supply Management
- Documentation and Reporting
- Positive and Professional
Certification
- Pharmacy Technician Certification
- Driver's License
- RMA
Languages
English
Full Professional
Timeline
CSR - Customer Service Representative
Maximus
11.2022 - 01.2023
Receptionist/Medical Assistant
Covington County Hospital
08.2022 - Current
Substitute Teacher
Kelly Services
08.2022 - Current
Hardee's Manager
Hardee's
08.2020 - 08.2022
Associate's Degree in Health Science - Health Sciences
Jones County Junior College
High School Diploma -
Seminary High School
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