Canesha Stewart
Dallas
Summary
Experienced with managing high-value client accounts and developing long-term business strategies. Utilizes relationship-building techniques and effective communication to meet and exceed client expectations. Track record of strong negotiation skills and strategic planning, ensuring sustained business growth and client satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Paycom LLC.
07.2022 - Current
- Achieved 95%+ customer satisfaction resolving financial inquiries via multiple channels.
- Led support initiatives for high-value clients, ensuring timely account management assistance.
- Trained junior team members in customer service techniques and performance reviews.
- Enhanced customer experience by analyzing feedback to improve service delivery.
- Increased customer retention by 15% through efficient issue resolution.
Learning and Development Trainer
Genpact LLC.
10.2019 - 08.2022
- Enhanced employee performance through assessments, offering feedback for improvement.
- Delivered remote training via webinars and virtual meetings effectively.
- Streamlined onboarding processes, equipping new hires with essential skills.
- Facilitated training sessions on communication, conflict resolution, and customer service.
- Reduced average response time by 20% through enhanced issue tracking techniques.
Senior Account Manager
AmerisourceBergen Pharmaceutical
01.2012 - 10.2019
- Utilized CRM software to track client interactions, manage leads, coordinate events, and monitor progress against goals.
- Ensured compliance with company policies regarding privacy regulations.
- Resolved complex customer issues quickly using effective problem-solving skills.
- Exceeded client expectations through exceptional service and proactive communication.
- Managed client accounts strategically, maximizing revenue and client satisfaction.
Education
High School -
Skyline High School
06.2009
Skills
- CRM Systems (eg, Salesforce, Zendesk, HubSpot)
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Detail-oriented data management
- Technical troubleshooting
- Effective problem resolution
- Service excellence
- Conflict resolution
- Excellent negotiation skills
- Schedule management
- Revenue generation
Certification
- Certified Customer Service Professional (CCSP)
- Certified Payroll Processor
Timeline
Senior Account Manager
Paycom LLC.
07.2022 - Current
Learning and Development Trainer
Genpact LLC.
10.2019 - 08.2022
Senior Account Manager
AmerisourceBergen Pharmaceutical
01.2012 - 10.2019
High School -
Skyline High School