Caneshia McMorris

Retail Associate

Walmart

July 2025 – Present

• Provided excellent customer service in a fast-paced retail environment

• Assisted with inventory management and product stocking

• Operated cash register and handled customer transactions accurately

• • Maintained clean and organized work areas to support store presentation

• Monitored Police and Fire radios to provide assistance to responding personnel.
• Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
• Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
• Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
• Read system maps and caller information, and documented details in system.
• Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
• Directed responders using assigned mapping systems for timely emergency attendance.
• Answered calls from automatic routing system and took basic information from callers.
• Assessed emergency requests and made quick judgment calls to determine appropriate action.
• Increased situational awareness among responding units through timely updates on evolving incident conditions.
• Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
• Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
• Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
• Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
• Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
• Proved successful working within tight deadlines and a fast-paced environment.
• Followed established protocols for professional handling of emergency situations.
• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
• Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
• Supported emotional well-being of callers, providing reassurance and instructions until help arrived.

• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Answered and redirected incoming phone calls for office.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Organized new employee orientation schedules for new hires.
• Scheduled and coordinated interviews between hiring managers and potential candidates.
• Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
• Updated and maintained employee attendance records.
• Created job descriptions on boards for vacant jobs.
• Developed and maintained HR policies and procedures.
• Responded to employee inquiries regarding benefits and other HR topics.
• Helped employees register for benefits programs using online portals.
• Converted employee status from temporary to permanent.
• Aided staff with employee performance review paperwork and documentation.

• Organized paperwork for doctors, nurses, and patients.
• Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
• Documented latest information in computer system and printed paperwork.
• Stored and retrieved permanent records on daily basis.
• Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
• Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
• Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
• Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
• Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
• Filled out records, staffing sheets, and patient documents.
• Supported office staff and operational requirements with administrative tasks.
• Answered multi-line phone systems to manage incoming and outgoing calls for busy Type department.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Addressed customer needs and made product recommendations to increase sales.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.