Canisha mosley
Boynton Beach
Summary
Dynamic customer service professional with a proven track record at Touchstone Partners Inc., excelling in problem resolution and relationship building. Adept at utilizing Microsoft Excel for data management and enhancing customer satisfaction through active listening. Recognized for streamlining processes and mentoring team members to achieve operational excellence.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Touchstone Partners Inc.
02.2020 - Current
- Assisted customers with inquiries and product information to enhance satisfaction.
- Processed transactions accurately to ensure efficient service delivery.
- Collaborated with team members to resolve customer issues promptly.
- Utilized customer relationship management software to track interactions and follow-ups.
- Maintained knowledge of products and services to provide informed assistance.
- Handled complaints professionally, escalating unresolved issues as needed.
Dispatch Supervisor
Kent Security
03.2016 - 12.2019
- Supervised daily dispatch operations, ensuring timely and efficient delivery of goods.
- Coordinated communication between drivers and warehouse staff to optimize routing and scheduling.
- Mentored and trained new dispatch team members on best practices and system usage.
- Streamlined dispatch processes, reducing delays through improved workflow management.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
Education
High School Diploma -
Atlantic Technical High School
Pompano Beach, FL05-2010
Skills
- Active listening
- Computer proficiency
- Relationship building
- Problem resolution
- Conflict resolution
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Call management
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Touchstone Partners Inc.
02.2020 - Current
Dispatch Supervisor
Kent Security
03.2016 - 12.2019
High School Diploma -
Atlantic Technical High School
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