Proactively identified and resolved operational challenges in outbound, ensuring on-time deliveries, and minimizing service disruptions.
Managed shipment tracking, ensuring accurate and up-to-date information is communicated to internal teams and customers to enhance satisfaction and operational transparency.
Collaborated with cross-functional teams in my backup Tc role to streamline outbound operations and proactively assist in managing outbound on time shipments,
Lead
Bj's clean sweep
Nashville, TN
03.2018 - 07.2023
Supervised and coordinated a team of employees in daily cleaning operations, delegating tasks, and ensuring adherence to a high standard of cleanliness and organizational standards.
Developed and implemented streamlined cleaning schedules and robust quality control measures to ensure adherence to company standards and exceed client expectations.
Partnered with management to design training programs for team members, boosting productivity and performance.
Managed inventory of cleaning supplies and equipment, ensuring timely replenishments to support operational efficiency.
Check in Clerk
Manheim Auto Auction
Lebanon, TN
02.2003 - 09.2011
Conducted comprehensive vehicle check-ins for auction events, ensuring precise documentation and accurate assessment of vehicle condition.
Collaborated with auction staff and customers to streamline the check-in process, delivering outstanding customer service.
Maintained meticulous records of all checked-in vehicles, noting damages and special requirements, to support a seamless auction experience.
Adhered to all safety protocols and regulations during vehicle check-ins, prioritizing both efficiency and accuracy.