Canten Hiro
Delray Beach,FL
Summary
Proven leader and energetic team player, I leveraged my expertise in bar terminology and up-selling to significantly enhance customer satisfaction and loyalty at each venue. Skilled in creating memorable experiences, I excel in organizing high-volume events, driving repeat business through exceptional service and personal engagement.
Overview
6
6
years of professional experience
Work History
VIP Bottle Server
Daer Dayclub, Hard Rock
11.2024 - Current
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
Cocktail Server/Bartender
Bounce
03.2024 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
VIP Cocktail Server
Bottled Blonde
03.2022 - 12.2023
- Managed VIP reservations, ensuring personalized experiences and seamless coordination of services.
- Maintained professional composure under pressure situations which resulted in smooth operations during high-stress periods.
- Enhanced guest experience with knowledgeable recommendations on drink selections and pairings.
- Exceeded personal performance goals while contributing positively towards the overall success of the establishment''s objectives.
Bartender/VIP Waitress
Honey
02.2019 - 12.2022
- Greets guest upon arrival to their section and immediately collected payment for table minimum.
- Advertised, and marketed cocktail specials to increase revenue and foot traffic.
- Demonstrated ability to keep bar organized, stocked and clean.
- Efficiently and accurately took and delivered orders for bottles.
- Whilst also preparing cocktails for table.
- Monitored cash registers and collected payments for drinks.
- Monitored tables and engaged with guests while attending to VIP needs.
- Enthusiastic bottle presentation for excitement and upselling factor.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Cocktail Waitress/Bartender/Promo
Baybes
01.2019 - 10.2021
- Establishing and maintaining relationships with clients through tending bar and hosting private events.
- Efficiently and effectively training new employees to assist in these services.
- Greeting VIP clientele.
- Maintaining table needs & leaving lasting impressions to insure return visits.
- Served alcoholic and non-alcoholic beverages in bar environment.
Education
Boca Beauty Academy
Boca Raton, FLHigh School Diploma -
William T. Dwyer High School
West Palm Beach, FLSkills
- Team player attitude
- Customer service expertise
- Service-oriented mindset
- Alcohol awareness
- Courteous
- Hospitality and accommodation
Timeline
VIP Bottle Server
Daer Dayclub, Hard Rock
11.2024 - Current
Cocktail Server/Bartender
Bounce
03.2024 - Current
VIP Cocktail Server
Bottled Blonde
03.2022 - 12.2023
Bartender/VIP Waitress
Honey
02.2019 - 12.2022
Cocktail Waitress/Bartender/Promo
Baybes
01.2019 - 10.2021
Boca Beauty Academy
High School Diploma -
William T. Dwyer High School
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