Canya Mickens
Bishopville,SC
Summary
Proven Shift Manager at Wendys with a track record of resolving escalated customer issues and enhancing team performance through effective training and mentorship. Skilled in cash handling and staff motivation, I excel in environments requiring decision-making and a strong customer service focus. Demonstrated ability to improve processes and maintain high-quality standards at Pilgrim Pride.
Overview
2024
2024
years of professional experience
Work History
Shift Manager
Wendys
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Deli Associate
Walmart
06.2023 - 02.2024
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
QA
Pilgrim Pride
11.2022 - 04.2023
- Perform checks and verifications to ensure food safety and quality program is being followed
- Work closely with production associates in monitoring meat product AQL standards and specifications, correcting any deficiencies and notifying management of any violations
Education
Lee Central High School
Bishopville, SC06.2022
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Active listening
Timeline
Deli Associate
Walmart
06.2023 - 02.2024
QA
Pilgrim Pride
11.2022 - 04.2023
Shift Manager
Wendys
Lee Central High School
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