Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Hi, I’m
Canyon R. Gale
Summary
Overview
11
years of professional experience
1
Certification
Work History
Internal Revenue Service
Supervisor Tax Exempt Government Entities (TEGE)
04.2019 - Current
Job overview
- I am currently serving as a Supervisor in the Tax Exempt Compliance Unit (TECU), where I hold the role of a frontline manager
- In this capacity, I am tasked with assigning directing and reviewing the work of employees
- I oversee the planning, scheduling, and coordination of work operations, as well as the training and development staff
- I am responsible for evaluating employee performance and carrying out all other related administrative functions
- I hear and resolve complaints from customers and employees
- I evaluate all employees and provide them monthly feedback to better their performance evaluation that I do for them yearly
- I plan and organize trainings for new hires
- I provide new hires with training materials, and guidance
- I review resumes to pinpoint the most qualified candidates for each position
- I hire employees in other states by interviewing and reviewing resumes
- I travel to various states to serve to enhance my skills and broaden my knowledge withing the field, while also providing me with the opportunity to train other employees, leads, managers and senior managers on various programs
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Smith Optics
Quality Assurance Manager
01.2014 - 07.2018
Job overview
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members and temp agency employees on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Managed supplier relationships, enforcing strict standards for incoming materials and components to preserve product integrity and minimize rejections.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
Education
Roy High SchoolRoy, UT
Diploma
05.2014
University Overview
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Inventory control
- Team building
- Process improvement
- Coaching and mentoring
- Payroll processing
Certification
- Micro Soft Office, Excel: Pivot Tables, Formulas, Graphs, Charts, Etc., Outlook: Appointment/meeting scheduling, Calendar use, Account Setup, Encryption setup, Etc.,
- SharePoint: Administration, development, Shared Libraries, Surveys, Web Parts, Integration, Etc.,
- Access: Building databases, forms, reports, linked tables, backend, and front-end functionality Etc.,
- Teams: Training, Presenting, Audio & Video Conferencing, User Permissions, Etc.
- On The Job Instructor (OJI) Certified
- Forklift Certification
- Photoshop, SnagIt, and Illustrator, Creating images for Websites, Job Aids, and Technical Documents.
Accomplishments
Accomplishments
- Supervised team of 75 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CulturePaid time off401k matchCareer advancementQuote
Fall seven times; stand up eight.
Timeline
Supervisor Tax Exempt Government Entities (TEGE)
Internal Revenue Service
04.2019 - Current
Quality Assurance Manager
Smith Optics
01.2014 - 07.2018
Roy High School
Diploma
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