CANYON WILLIAMS
Paredes Lagardère
Garland,TX
4
years of professional experience
Leveraged detail-oriented approach to manage client interactions, foster positive experiences, and promote team collaboration, contributing to effective people management and organizational success.
Work History
Human Resources Associate
1 Year- Assisted with onboarding for new hires by coordinating orientation sessions and helping complete compliance and brand training on time.
- Served as initial contact for employee concerns, documenting complaints and working with HR leaders to uphold open door policy and create a respectful workplace.
- Reviewed employee files and payroll entries weekly to maintain accuracy and compliance with HR policies, contributing to precise timekeeping and minimizing payroll issues.
- Contributed to incentive and recognition programs while assisting in planning employee events, boosting morale and enhancing engagement as shown in monthly feedback scores.
Customer Service Advocate
2 Years 11 Months- Managed member support by resolving inquiries and issues promptly to ensure a positive experience.
- Facilitated member understanding of health insurance benefits to maximize value by 30%.
- Enhanced member satisfaction through effective liaison with internal specialists and efficient appointment scheduling with doctors' offices.
- Guided members in navigating various online tools on myuhc.com to effectively track health progress and make informed healthcare choices.
- Implemented strategies to ensure member satisfaction remained above 95% by effectively addressing needs and delivering superior service.
- Remote
Education
Bachelor of Arts - Advertising
Skills
Enhanced employee relations by implementing initiatives that improved workplace morale.
Streamlined HRIS and data entry processes leading to increased operational efficiency.
Safeguarded confidentiality of employee data
strengthening trust and compliance.
Resolved conflicts effectively
contributing to a more cohesive work environment.
Achieved compliance tracking that minimized risks and ensured regulatory adherence.
Accelerated interview scheduling
resulting in reduced time-to-hire.
Delivered successful events that boosted employee engagement and satisfaction.
Generated accurate reporting and documentation that informed HR strategies.
Executed onboarding and orientation programs that improved new hire retention.
Facilitated recruitment support that increased candidate quality and fit.
Maximized time management skills to enhance workflow and task completion.
Provided payroll assistance that improved accuracy in employee compensation processes.
Delivered high-quality customer service that improved employee satisfaction.
Encouraged team collaboration
leading to innovative solutions and improved outcomes.
Utilized Microsoft Office to create impactful presentations and reports.
Supported training initiatives that enhanced workforce capabilities and performance.
Timeline
Human Resources Associate
Paredes Lagardère
05.2025 - 05.2026Read More
Customer Service Advocate
UnitedHealth Group
06.2022 - 05.2025Read More
University of Houston
Bachelor of Arts from Advertising
Read More