CAPRI MCMILLON

• Maintained logbooks, including sign-in/out logs, front desk expenditures, and calls received
• Coordinated daily office operations and administrative tasks
• Delivered exceptional customer service by assisting 50+ clients daily in a fast-paced front desk environment
• Coordinated inbound calls, messages, and appointment scheduling with prompt follow-up.
• Organized daily concierge tasks to keep reception operations efficient and orderly.

• Observes and report activities and incidents at assigned post, providing for the security and safety of property and personnel
• Trained to appropriately prevent and react to theft, vandalism, fire, and illegal activity
• Check for unsafe conditions, unlocked doors, security violations, blocked entrances and exits, and unauthorized persons
• Respond to emergencies throughout the building, and provide guidance and support to staff and subordinates

• Equitably and respectfully enforce laws, preserve peace, public order, ensure public safety, protect life and property
• Patrolled assigned areas to deter threats and maintain safe facility conditions.
• Enforced federal, state, and facility regulations with consistent policy compliance.
• Responded to incidents, assessed scenes, and coordinated appropriate law enforcement action.
• Conducted searches and seizures according to legal guidelines, upholding suspect rights throughout the process consistently.

• Trained new security officers on access control, emergency response, and reporting standards.
• Led shift briefings and delegated priorities to maintain effective team performance.

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.