Jordan Brown
Overview
2
2
years of professional experience
Work History
Front Desk Agent
King's House Motor Hotel (previously Econo Lodge)
08.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems including Choice Advantage and Cloud Beds.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless and welcoming experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Shift Manager
Fat Bagels
04.2024 - 06.2024
- Addressed customer concerns in a timely manner as well as issued refunds and ensured they received the correct items.
- Provided constructive criticism and positive feedback to all employees.
- Trained new hires by keeping them up to date on all company policies and values.
Cashier
Fat Bagels
12.2023 - 04.2024
- Greeted all customers to ensure they felt welcome upon entering, prior to taking their order during high-volume shifts.
- Took pride in maintaining the cleanliness of public areas including but not limited to the dining room, restrooms, work areas, and storage areas.
- Answered the phones in a positive, professional manner.
- Prepared and served both hot and iced beverages.
Shift Lead
Scratch Bakery Cafe
02.2023 - 08.2023
- Managed lunch schedules and effectively staggered breaks.
- Divided the number and quality of tasks evenly amongst the team.
- Independently opened the front of house by opening drawers, turning on POS systems, and preparing all pastries and coffee equipment.
- Completed closing duties; locking all doors, setting the alarm code, restocking products, counting and closing out registers.
Education
Bachelor of Science - Marketing
Northern Arizona University
Flagstaff, AZ05.2025
Associate in Science - Transfer in Business Administration -
Saddleback College
Mission Viejo, CA08.2023
Skills
- 5 years customer service experience
- Thrives in fast paced environments
- Takes initiative and has leadership skills
- Can quickly grasp and adapt to new concepts
- Organized and detail oriented
- Can sufficiently manage multiple responsibilities at once
- Strong communication skills
Timeline
Front Desk Agent
King's House Motor Hotel (previously Econo Lodge)
08.2024 - Current
Shift Manager
Fat Bagels
04.2024 - 06.2024
Cashier
Fat Bagels
12.2023 - 04.2024
Shift Lead
Scratch Bakery Cafe
02.2023 - 08.2023
Associate in Science - Transfer in Business Administration -
Saddleback College
Bachelor of Science - Marketing
Northern Arizona University
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