Jae Macklin
Richmond,TX
Summary
Recent chemistry graduate looking for a lab technician position.
Highly skilled Laboratory Technician with experience in conducting and analyzing laboratory assays, as well as maintaining strict quality control standards. Possess a strong understanding of laboratory equipment operation, troubleshooting, and preventive maintenance. Demonstrated ability to maintain compliance with safety procedures, contributing to the successful completion of projects. Showcased exceptional teamwork skills, often assisting colleagues in complex research procedures.
Hardworking and competent professional with extensive knowledge in clinical laboratory operations. Punctual and professional, willing to work various shifts and driven to perform successfully in solitary role or as part of team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Case Manager
Percepta
Houston, TX
10.2023 - Current
- Taking inbound calls
- Handling customers cases
- Working with Ford and the dealerships to get customers, vehicles fixed or repaired
- Maintaining great customer service while handling upset customers
- Working individually and sometimes with a team to reach a goal and help customers
Inventory Technician
Lamar CISD
Rosenberg, TX
05.2023 - 08.2023
- Reimaging desktops
- Updating software
- Troubleshooting
- (Contract )
Medical Courier
QuickScripts, Inc
Houston, TX
03.2022 - 05.2023
- Deliver Pharmaceutical equipment
Tutor/intervention/substitute
Math-A-Matics Tutoring, LLC
Houston, TX
01.2022 - 05.2023
- Tutoring students in elementary, middle, and high school, subbing when needed and also
- Teaching math , all subjects
Patient Care Coordinator
Crothall Healthcare
Houston, TX
10.2022 - 04.2023
- Observing patients
- Filling out paperwork regarding patient’s stay
- Observing behavioral , Suicidal , self harm patients
- Take orders from the charge nurse when not observing a patient
Vaccine Specialist
CDC
Remote
02.2021 - 04.2022
- Schedule vaccination and answer questions about the vaccination and where to go to get vaccinations as well as where they can also get tested
Independent Contractor/Delivery Driver
Door Dash
Richmond, TX
12.2018 - 03.2022
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
- Assisting with loading and unloading items from vehicles
- Accepting payments for delivered items
- Providing excellent customer service, answering questions, and handling complaints from clients
- Adhering to assigned routes and following time schedules
- Abiding by all transportation laws and maintaining a safe driving record
- Advocates for the Independent
- 11875 W Little York Rd
- Suite1005
- Houston, TX77041
BV insurance Agent
Continuum Global Solutions
Remote
08.2020 - 10.2021
Virtual Call Center Agent
Dynata
01.2020 - 07.2021
- Answer phone calls
- Answer emails or online chat messages
- Address customer concerns
- Direct customers to other resources when appropriate
- Engage in telemarketing
- Make calls to verify information
- Maintain a properly equipped home office
FL Vax Schduler
Tyme Global Technologies
Remote
08.2020 - 05.2021
Customer Service Representative/Sales Associate
Arise platform/ peloton
Remote
11.2020 - 02.2021
- CRM
- SALESFORCE
- ZENDESK
- ARISE PORTAL
- ARISE SOFTWARE
- Ordering products for the customers/canceling orders … dealing with refunds
- Answer Important questions dealing with delivery and product questions
Coordinator Of Transportation
Synergy Home Care
Houston, TX
12.2019 - 08.2020
- Transport residents to; medical appointments, shopping trips, adventure rides, etc
- Safely
- Self-motivation, self-confidence, and adaptability
- Emotionally stable, tactful, and poised
- Common sense and good judgement Possesses personal qualities such as dependability (includes attendance and punctuality), kindness, compassion, understanding, interest, respect for residents as individuals, integrity, loyalty, and sense of humor
- Manage the handicap ramp and load residents according to safety guidelines
- Check the van for needed repairs and coordinate with the Executive Director on arrangements to have repair/routine maintenance services
- Maintain the neat and clean appearance of the van both interior and exterior
- Meet weekly with the activity team to develop a plan for the activity schedule
- Record issues concerning residents and family members and communicate with the Executive Director
Server/Hostess/Busser/Food Runner/Cashier
LGC Hospitality
Houston, TX
07.2017 - 09.2019
Childcare Provider/Tutor
PRIVATE
Richmond, TX
05.2013 - 09.2019
- Responsible for picking up kids from the bus stop and safely home
- Assisted with homework
- Monitored outside activities
- Provided dinner for the kids
Supervisor/Manager
S&A Party Rentals
Houston, TX
04.2015 - 05.2019
- Set up down carnival rides
- Ensured the safety of kids by making sure seat belts/bars were secure before beginning the ride
- Placed kids on and off rides
- Provided assistance during clean up
- Provide invoices for clients/customers
- Frequently typing and handling paperwork
- Filing invoices
- Handling cash and checks
- Depositing money
- Scheduling appointments / pick up and drop offs
- Making delivery's
- In-Home Child Care Provider
Cashier
Kohl's Department
Richmond, TX
09.2016 - 04.2017
- Folding/Hanging Clothes
Customer Service
Popeye's
Richmond, TX
09.2015 - 12.2015
- At the front counter
- Provides drive-thru services
- Ensures cash drawer balances
Education
Bachelor's degree - Chemistry
Prairie View A & M University
Houston, TX12.2024
Skills
- Adapt easily to new concepts and responsibilities
- Developed interpersonal, communication, and supervisory skills
- Self-motivated; able to set effective priorities and implement decisions to achieve immediate and long-term goals and meet operational deadline
- Hardworking, energetic, and reliable; recognized for assuming additional responsibilities
- People oriented with excellent interpersonal skills and oral and written communication skills Type55 words per min Certified in Microsoft Good oral and written communications
- Childcare
- Delivery Driver Experience
- Food Preparation
- Laundry
- Live Chat
- Meal Preparation
- Technical Support
- Telemarketing
- Zendesk
- Cold Calling
- Help Desk
- Troubleshooting
- Salesforce
- Computer Networking
- Sales
- Customer service
- Network Support
- IT Support
- Desktop Support
- CRM Software
- Remote Access Software
- Operating Systems
- Microsoft Windows Server
- VPN
- Autism experience
- VoIP
- Driving
- Delivery driver experience
- Leadership
- English
- Communication skills
- Microsoft Office
- Customer support
- Google Suite
- Box truck
- Moving
- Cleaning
- Residential cleaning
- Hospitality
- Interviewing
Certification
- Driver's License
- Food Handler Certification
- CPR Certification Present
- First Aid Certification
- Non-CDL Class C Present
- Microsoft Certification
Timeline
Case Manager
Percepta
10.2023 - Current
Inventory Technician
Lamar CISD
05.2023 - 08.2023
Patient Care Coordinator
Crothall Healthcare
10.2022 - 04.2023
Medical Courier
QuickScripts, Inc
03.2022 - 05.2023
Tutor/intervention/substitute
Math-A-Matics Tutoring, LLC
01.2022 - 05.2023
Vaccine Specialist
CDC
02.2021 - 04.2022
Customer Service Representative/Sales Associate
Arise platform/ peloton
11.2020 - 02.2021
BV insurance Agent
Continuum Global Solutions
08.2020 - 10.2021
FL Vax Schduler
Tyme Global Technologies
08.2020 - 05.2021
Virtual Call Center Agent
Dynata
01.2020 - 07.2021
Coordinator Of Transportation
Synergy Home Care
12.2019 - 08.2020
Independent Contractor/Delivery Driver
Door Dash
12.2018 - 03.2022
Server/Hostess/Busser/Food Runner/Cashier
LGC Hospitality
07.2017 - 09.2019
Cashier
Kohl's Department
09.2016 - 04.2017
Customer Service
Popeye's
09.2015 - 12.2015
Supervisor/Manager
S&A Party Rentals
04.2015 - 05.2019
Childcare Provider/Tutor
PRIVATE
05.2013 - 09.2019
Bachelor's degree - Chemistry
Prairie View A & M University